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Melia Sol Y Nieve

4.0 star property
Family-friendly slopeside fun with full-service spa

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Photo gallery for Melia Sol Y Nieve

Reception
Terrace/patio
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Breakfast and dinner served, international cuisine
Children's play area - indoor

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Hot Tub
  • Room service
  • Parking available
  • Gym
The current price is SAR 653
SAR 718 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite (The Level)

Down comforters, memory foam beds, minibar, in-room safe

Suite (The Level)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Memory foam bed
  • 43 sq m
  • Valley view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room

Down comforters, memory foam beds, minibar, in-room safe

Premium Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Down comforters, memory foam beds, minibar, in-room safe

Triple Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bidet
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, memory foam beds, minibar, in-room safe

Double Room Single Use

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 19 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Room (Melia)

Down comforters, memory foam beds, minibar, in-room safe

Room (Melia)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View | Down comforters, memory foam beds, minibar, in-room safe

Family Room, Mountain View

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bidet
  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for The Level Suite with Terrace

View from room

The Level Suite with Terrace

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room, Mountain View

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite (The Level with Whirlpool)

Down comforters, memory foam beds, minibar, in-room safe

Junior Suite (The Level with Whirlpool)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Bathrobes
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Deluxe Mountain View (2+1)

View from room

The Level Deluxe Mountain View (2+1)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Bathrobes
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Level Deluxe Mountain View

View from room

The Level Deluxe Mountain View

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Bathrobes
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Mountain View (2+1)

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room, Mountain View (2+1)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Bidet
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room

Family Room | Down comforters, memory foam beds, minibar, in-room safe

Family Room

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
Bidet
  • 22 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Down comforters, memory foam beds, minibar, in-room safe

Junior Suite, 2 Bedrooms (The Level with Whirlpool Terrace)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Memory foam bed
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for The Level Suite with Terrace (2+1)

View from room

The Level Suite with Terrace (2+1)

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (Communicated)

Down comforters, memory foam beds, minibar, in-room safe

Premium Room (Communicated)

Highlights

Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Private bathroom
Hair dryer
  • 20 sq m
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Room (The Level Communicated)

Down comforters, memory foam beds, minibar, in-room safe

Room (The Level Communicated)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Memory foam bed
Blackout drapes/curtains
Down duvet
  • 19 sq m
  • City view
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Room (The Level)

Down comforters, memory foam beds, minibar, in-room safe

Deluxe Room (The Level)

Highlights

Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Memory foam bed
Blackout drapes/curtains
Down duvet
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Suite The Level

Grand Suite The Level | Down comforters, memory foam beds, minibar, in-room safe

Grand Suite The Level

Highlights

Separate dining area
Separate sitting area
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Memory foam bed
  • 45 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed

Similar properties

Reception

Melia Sierra Nevada

  • Pool
  • Spa
  • Kids pool
  • Free WiFi
8.4 out of 10, Very Good, (226)
The price is SAR 668
SAR 734 total
includes taxes & fees
24 Mar - 25 Mar
Melia Sierra Nevada

About the neighborhood

Map
Plaza de Pradollano, s/n., Sierra Nevada, Monachil, Granada, 18196

What's nearby

  • Sierra Nevada Ski Resort - 2 min walk - 0.2 km
  • Plaza de Andalucía - 3 min walk - 0.3 km
  • Sierra Nevada Chairlift - 5 min walk - 0.5 km
  • Alhambra - 37 min drive - 32.8 km
  • Granada Cathedral - 37 min drive - 36.9 km

Getting around

  • Granada (YJG-Granada Train Station) - 37 min drive
  • Granada (GRX-Federico Garcia Lorca) - 56 min drive

Restaurants

  • ‪Kiosko-Bar Hoya de la Mora - ‬8 min drive
  • ‪Cafetería Vertical - ‬3 min walk
  • ‪Pans & Company - ‬4 min walk
  • ‪Camping las Lomas - ‬22 min drive
  • ‪Restaurante Maitena - ‬24 min drive

About this property

Melia Sol Y Nieve

Upscale family-friendly hotel near Sierra Nevada Ski Resort
Take advantage of concerts and live shows, a terrace, and shopping on site at Melia Sol Y Nieve. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski equipment rentals. Indulge in a body wrap, a manicure/pedicure, and a body treatment at the onsite spa. The on-site international cuisine buffet restaurant, RESTAURANTE VELETA, offers breakfast, dinner, light fare, and kids' meals. Fitness classes and yoga classes are offered at the 24-hour gym; Melia Sol Y Nieve also has an arcade/game room, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
You'll also enjoy perks such as:
  • A children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Babysitting (surcharge), an elevator, and massage treatment rooms
  • A banquet hall, snow sports gear, and a gift shop
Room features
All 258 rooms have amenities such as free WiFi and safes, in addition to minibars and room service.
Extra conveniences in all rooms include:
  • Memory foam beds, down comforters, and free cribs/infant beds
  • Bidets, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 26 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 21.50 for adults and EUR 14.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • RESTAURANTE VELETA
  • Q LOUNGE

Things to do

  • 24-hour fitness center
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Free supervised childcare
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment rentals
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms - 3

Outdoors

  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Games
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spa fee: EUR 38 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 21.50 for adults and EUR 14.00 for children
  • Covered self parking fee: EUR 26 per day
  • Spa fee: EUR 38 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H/GR/359 – Rural (Montaña)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 1:00 PM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Melia Nieve
Melia Nieve Y Sol
Melia Sol Nieve
Melia Sol Y Nieve
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Hotel Monachil
Melia Sol Y Nieve Monachil
Sol Nieve
Sol Y Melia
Sol Y Nieve
Melia Sol Y Nieve Hotel
Melia Sol Y Nieve Monachil
Melia Sol Y Nieve Hotel Monachil

Frequently asked questions

Does Melia Sol Y Nieve have a pool?

Yes, this property has a children's pool. Pool access is from 1:00 PM–10:00 PM.

Is Melia Sol Y Nieve pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Melia Sol Y Nieve?

Self parking is available for EUR 26 per day.

What time is check-in at Melia Sol Y Nieve?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Melia Sol Y Nieve?

Check-out is at noon.

Where is Melia Sol Y Nieve located?

Located in the mountains, this ski-in/ski-out hotel in Monachil is within a 5-minute walk of Sierra Nevada Ski Resort and Sierra Nevada Chairlift and close to winter sports such as cross-country skiing and snowshoeing. Mohon del Trigo Observatory and Hoya de Pedraza Botanical Garden are also within 3 mi (5 km).

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Melia Sol Y Nieve Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 68 out of 180 reviews
Rating 8 - Good. 67 out of 180 reviews
Rating 6 - Okay. 33 out of 180 reviews
Rating 4 - Poor. 9 out of 180 reviews
Rating 2 - Terrible. 3 out of 180 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Steps from the lifts⛷️ Beautiful hotel w very good dining options! I especially enjoyed the breakfast buffet. The staff were all amazing as well, especially Lydia (my Pilates instructor at Melia SolyNieve) I can’t wait to come back next year :) Thanks Melia
Stayed 2 nights in Jan 2025

10/10 Excellent

Agne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay just front desk staff could be more helpful
Stayed 1 night in Jan 2025

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and facilities…clean. Couldn’t control heater though…
Stayed 2 nights in Jan 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for the Ski Trip
We stayed in the upper tier called the "Level". The ease of having a refreshment and snacks (very nice tapas) plus the open access to the spa on return from the slopes makes this hotel very special. I will always try to stay at this hotel "If it is available". Book in advance.
Stayed 5 nights in Mar 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Stayed 4 nights in Mar 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the Snow slopes and apre ski
Meila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Stayed 4 nights in Mar 2023

6/10 Okay

Verified traveler

Not woth the money..
A nice hotel with nice location, but at this price you expect a real restaurant with real food ! This restaurant was busier, more noicy and chaotic than a McDonalds.. The restaurant staff did a brilliant job, but where there are not enough seats and not enough food; whant can they do ?
Stayed 2 nights in Feb 2023

6/10 Okay

Erik

Liked: Staff & service, property conditions & facilities, room comfort
Dirty room and stressful staff qlounge
I didn’t get the room we booked so we had to bed the sofa and it was dirty. Not a nice experience. Not worth 810€ and the spa is not included it cost 30€. We did love the saxophone entertainment but the qlounge staff is stressed and rude and it’s leaking water from the roof.
Stayed 1 night in Feb 2024

2/10 Terrible

Ruth

Liked: Cleanliness, amenities
The noise is a nightmare. The room walls are paper thin. The family in the room next to us was crazy loud, but the front desk wouldn’t move us to a quiet room. Said that the only room they could move us to would have “family” rooms on both sides and probably be just as loud. Paying $400 a night to not even be able to sleep is insane. Definitely not recommended.

4/10 Poor

Tore

Disliked: Room comfort
What are the hotel room walls built from?
Great location, excellent breakfast buffet (make sure to be there at 8 when they open, a looong line at 8.30), nice bar. The spa was not worth the money, in my opinion. At this price level, surprised it was not included in the price. However, by far the worst experience in this hotel was the horrible sound proofing of the walls (we stayed on the first floor). We could hear a lot of noise from the floor below as well as every word spoken in the hotel room next door. Impossible to fall asleep until all other guests had gone to bed. Will not stay there again, which is too bad given all the other positives of this hotel
Stayed 1 night in Mar 2023

8/10 Good

Natasha

Stayed 4 nights in Jan 2025

8/10 Good

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta super bien ubicado, me encanto todas las facilidades que tiene el hotel incluyendo los espectaculos de las noches en el Qlounge. Deme mejorar la calidad de las toallas en la habitacion. Estaban muy usadas.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marika

Stayed 3 nights in Mar 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Fint hotel som ligger perfekt och centralt. Lite slitet men riktigt bra personal, frukost och service. Fint spa.
Stayed 3 nights in Mar 2024

8/10 Good

Birgit

Stayed 2 nights in Mar 2024

8/10 Good

Lars

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Peter

Stayed 4 nights in Feb 2023

10/10 Excellent

Hans Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jobb og pleasure
Oppgrader til Level det er verdt det. Vi hadde et supert opphold🙏
Stayed 2 nights in Jan 2023

10/10 Excellent

Hans Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig bra, alt er supert med god service osv. En liten sak, sengen var hard og det var ikke dyne, kun teppe.
Stayed 2 nights in Jan 2023

8/10 Good

Cecilia

Liked: Cleanliness, staff & service
Vi upplevde hotellet ok, men hela hotellet var galet varmt och då man går i skidkläder så blev det ännu varmare.Hade kanske väntat mig en högre standard. Långsam incheckning men trevlig personal. Vet inte varför det tog sådan tid
Stayed 1 night in Jan 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

6/10 Okay

Lars

Stayed 3 nights in Mar 2022

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, amenities
Positives: clean, fantastic shower, the spa and sauna was nice after a long day skiing, if you book a room at The Level, then you get good service and facilites. The Level Lounge offers free drinks and snacks all day and a nice quiet breakfast facility. The Level room was very nice. Staff went the extra mile to make sure that you're needs were met. Negatives: when we arrived we had not booked a room on The Level, we'd paid £692 for 2 nights, half board. For that we were offered a nice room but it was a small double with dated fixtures and fittings. There was no milk for tea in the room and when I came to ask for it at reception the receptionist was not interested in helping me at all, she just said oh well you'll need to call room service and ask for it, then when I asked for a bottle opener she said, go to the bar. The spa was not included in the price so would have cost £35 per person, per usage, which would be a pre booked 1.5 hr time slot. We decided to pay an extra £298 to upgrade the The Level, which includes the spa access and free drinks and snacks all day at the lounge, including alcohol. The second we upgraded the service changed from treating us as a minor inconvenience to 5 star vip service. Most of the staff were friendly and genuine but the woman who went from cold and rude to fawning and all smiles let the whole team down. The beds we like camp beds on wheels and kept rolling away from the wall as I sat up. Ice was £3.20 extra. Not good value for money.
Stayed 2 nights in Feb 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service
Mixed review
Public areas of gotel were very modern and smart, in keeping with what you would expect from Melia brand. However, bedroom was tired looking and certainly no more than 3 star. Breakfast was excellent. Be warned, this hotel sells itself on the spa facilities, and pictures of spa feature heavily. Very disappointed to discover you could not use any of the facilities, even the pool, without a €30 charge per person. Thos should be clearer in descriptions.
Stayed 2 nights in Feb 2022

10/10 Excellent

Nicole

Stayed 1 night in Jan 2022