Servatur Riosol

3.0 star property
Eco-certified hotel in Mogan with a 24-hour front desk

Choose dates to view prices

Photo gallery for Servatur Riosol

Pool
In-room safe, bed sheets
Beach/ocean view
Restaurant
Elevator

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • 24/7 front desk
The current price is SAR 355
SAR 380 total
includes taxes & fees
24 Mar - 25 Mar

Room options

Available filters for rooms
Showing 43 of 43 rooms

Premium One Bedroom Apartment with Balcony, Sea View and Air Conditioning 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Premium One Bedroom Apartment with Balcony, Sea View and Air Conditioning 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

Premium One Bedroom Apartment with Balcony, Sea View and Air Conditioning 3 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Premium One Bedroom Apartment with Balcony, Sea View and Air Conditioning 2 Adults+ 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room with Balcony, Sea View and Air Conditioning 1 Adult

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Electric kettle
Laptop-compatible safe
Wardrobe or closet
  • Beach view
  • Sleeps 1
  • 2 Twin Beds

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 2 Adults + 3 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

Superior Double Room with Balcony, Sea View and Air Conditioning 2 adults

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Bathrobes
Electric kettle
Laptop-compatible safe
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony and Sea View 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony 2 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony and Sea View 2 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony and Sea View 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 2 Adults + 2 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 2 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 4 Adults + 2 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 6
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 4 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 5 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 6
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 2 Adults + 4 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 6
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 3 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 3 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 4 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 3 Adults + 3 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 6
  • 2 Twin Beds and 1 Double Bed

Classic Two Bedrooms Apartment with Balcony Sea View and Air Conditioning 3 Adults + 2 Children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
2 bedrooms
Hair dryer
Private bathroom
Electric kettle
  • Beach view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

Classic Double Room with Small Balcony 2 Adults

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Electric kettle
Laptop-compatible safe
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds

Classic Double Room with Small Balcony, Sea View 1 Adult

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Electric kettle
Laptop-compatible safe
Wardrobe or closet
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

Classic Double Room with Small Balcony, Sea View 2 Adults

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Electric kettle
Laptop-compatible safe
Wardrobe or closet
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 2 Adults+ 1 child

Highlights

Furnished balcony or patio
Air conditioning
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Classic Double Room with Small Balcony 1 Adult

Highlights

Furnished balcony or patio
TV
Fan
Hair dryer
Private bathroom
Electric kettle
Laptop-compatible safe
Wardrobe or closet
  • Sleeps 1
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 3 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 2 Adults+2 children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 4 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 3 Adults +1 child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 1
  • 2 Twin Beds

Classic One Bedroom Apartment with Small Balcony 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 3 Adults

Highlights

Furnished balcony or patio
Air conditioning
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 2 Adults+ 2 children

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony Sea View and Air Conditioning 3 Adults + 1 Child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 1 Adult

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 1
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 2 Adults+1 child

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Classic One Bedroom Apartment with Balcony and Sea View 2 Adults

Highlights

Furnished balcony or patio
Dining table
TV
Fan
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the neighborhood

Map
C/ Isla De Lobos Nº1, Puerto Rico, Mogan, Gran Canaria, 35130

What's nearby

  • Puerto Rico Beach - 20 min walk
  • Amadores Beach - 4 min drive
  • Playa del Cura - 5 min drive
  • Puerto Rico Shopping Center - 6 min drive
  • Anfi Beach - 24 min drive

Getting around

  • Gran Canaria Airport (LPA) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Tipsy Bee - ‬5 min drive
  • ‪Restaurante Waikiki Bar - ‬18 min walk
  • ‪Barbacoa Restaurant and Showbar - ‬2 min walk
  • ‪Balcon Canario - ‬6 min drive

About this property

Servatur Riosol

Eco-certified hotel near Puerto Rico Beach
Located close to Angry Birds Activity Park and Amadores Beach, Servatur Riosol has plenty to offer.
Additional perks include:
  • A 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 259 rooms feature comforts such as laptop-compatible safes, as well as amenities like safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Furnished balconies or patios, wardrobes/closets, and electric kettles

All inclusive details

All-inclusive room rates at Servatur Riosol are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Parking and transportation

  • No onsite parking available

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch TV

Food and drink

  • Electric kettle

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property’s Half Board rate plans exclude beverages.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Riosol
Riosol Hotel
Riosol Hotel Mogan
Riosol Mogan
Riosol Hotel
Servatur Riosol Hotel
Servatur Riosol Mogan
Servatur Riosol Hotel Mogan

Frequently asked questions

Is Servatur Riosol pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Servatur Riosol?

This property doesn't offer parking.

What time is check-in at Servatur Riosol?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Servatur Riosol?

Check-out is at noon.

Are there all-inclusive benefits at Servatur Riosol?

Some rate plans available at this property are all-inclusive.

Where is Servatur Riosol located?

Situated in Mogan, this eco-certified hotel is within 1 mi (2 km) of Puerto Rico Beach, Amadores Beach, and Angry Birds Activity Park. Anfi Beach and Holiday World Maspalomas are also within 16 mi (25 km).

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Servatur Riosol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 175 out of 851 reviews
Rating 8 - Good. 395 out of 851 reviews
Rating 6 - Okay. 162 out of 851 reviews
Rating 4 - Poor. 77 out of 851 reviews
Rating 2 - Terrible. 42 out of 851 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel. Professional and friendly staff. Good and professional entertainment. Good food.
Stayed 3 nights in Feb 2025

6/10 Okay

Paul

Liked: Amenities
Disliked: Property conditions & facilities
Great view across Puerto Rico bay. Good local amenities. Pool management could be better; too many people allowed to leave towels on sunbeds all day without even using them once.
Stayed 7 nights in Jul 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here regularly
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
A very nice 3 star hotel with great views and close to the local shopping and entertainment hub.
Stayed 7 nights in Aug 2023

8/10 Good

Sandy

Liked: Staff & service, amenities
After reading the negative reviews I became really anxious about my family holiday, to the point where I almost cancelled! I’m so pleased I didn’t because we had the most amazing time! The staff were incredible and views were spectacular. It’s a lovely downhill walk to Amadores Beach which is sensational and walking enthusiasts will enjoy the uphill challenge back up however for those of you not fancying an uphill climb, a taxi rank is nearby and only costs €4-5 for the journey! There were no issues with the lift when we got there and the mini disco is great entertainment for kids. The breakfast selection is wonderful! We loved having the sun loungers on our balcony and the Solarium is a wonderfully tranquil part of the hotel where you can chill out. I’d definitely come again :)
Stayed 3 nights in Oct 2024

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant n nice
Stayed 4 nights in Mar 2024

8/10 Good

Debbie

Liked: Cleanliness, room comfort
Clean hotel, drinks and food ok apartment was basic but comfortable
Stayed 1 night in Dec 2022

6/10 Okay

Tano Dennis wedelholm

Liked: Staff & service
Good things Great view good staff good food Bad things water damage in bath room,our bed was going apart so the kid fall down between them, sting on sheets, little shower head, bugs in room, no pool towel and a very very small kids pool.
Stayed 7 nights in Aug 2024

10/10 Excellent

stephen

Liked: Staff & service
Hotel is a bit dated in places also only 1 lift working while we stayed at the hotel also stairs to climb with luggage to get to rooms as no walkways along each floor
Stayed 1 night in Aug 2024

8/10 Good

Vincent

Disliked: Property conditions & facilities
Perfect for 1 night late arriving flight
Stayed 1 night in Nov 2023

2/10 Terrible

Dani

Disliked: Cleanliness, property conditions & facilities
Room smelt of sewage, as well as the hotel itself. Couldn’t have the window open as the smell was so bad, Derelict rooms, boarded up windows. Fan held together with tape. Bugs in the room. No air con 1 lift working Awful
Stayed 4 nights in Sep 2024

6/10 Okay

andy

Liked: Staff & service
Disliked: Property conditions & facilities
Staff are great, they work really hard and are keeping this place going. The hotel I would expect was previously a 4* but it is very tired now and needs work doing to keep it at 3*. My son left his iPad in the snack area, it was safely put behind reception by the staff for us to collect later, the staff were brilliant for our stay, hard working and friendly despite all the issues they have to face with problems of a hotel that has seen better days - big up to the staff at Riosol.
Stayed 3 nights in Jul 2024

6/10 Okay

Josias

This place has 2 elevators, but only 1 of them is working, long waits to get in and out, Place is clean and the front desk guy is very nice… long walk to beaches but the views are amazing, Food is just ok,
Stayed 4 nights in Nov 2023

6/10 Okay

Nicky

Disliked: Property conditions & facilities, room comfort
One Night Stay
Stayed here for one night before we moved to another hotel. Bar and pool area is nice. Rooms are extremely dated with no air con. As I was checking out a father was at reception complaining water was running down the wall into a socket where his daughter was sleeping. Things got heated and the receptionist and father stepped outside to finish the conversation. Last I heard was the father telling the receptionist to take a step back and cool down. Glad to be out of there.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday spot with nice view
The stay was nice generally hotel was clean but probably lack of staff causing no daily cleaning of rooms. Bar restaurant and around pool was all good. Staff was always friendly except one older bar staff who was very grumpy. At reception staff was very helpful always willing to help.
Stayed 10 nights in Jul 2023

2/10 Terrible

darren

Disliked: Staff & service, amenities, property conditions & facilities
Do not even consider going to this hotel food is terrible,staff rude food freezing cold birds and fly,s everywhere nothing covered up
Stayed 11 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Lovely hotel and staff, entertainment each night which was good The 3 doing all the activities and entertainment where very good and engaging Wide selection of food and snacks Only downside was the lift which was very warm during day Hotel could do with a bit of an update but apart from that we enjoyed it, great views We was in premium rooms and they are very spacious and clean so would suggest upgrading to these All in all we really enjoyed this hotel
Stayed 10 nights in Aug 2023

8/10 Good

Lars B.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice location but worn
Nice location but worn.
Stayed 2 nights in Sep 2022

2/10 Terrible

ANTHONY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting and awful place
This hotel was extremely tired. I was not a tall representative of the photos shown in your Hotels.com listing. I’ve stayed at many hotels before using your service. This is my worst experience ever. I only stayed two days even though I had to pay for a week and booked somewhere else because it was just truly disgusting. It cost over €800 of wasted money never ever boo here
Stayed 7 nights in Jun 2024

4/10 Poor

Juha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated rooms, pool is cold, staff in reception wern't very helpful
Stayed 7 nights in Nov 2023

4/10 Poor

Andi

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No courtesy transport to and back from peurto rico, dinning staff and food was 4 out 5 for service, staff cleaning tables, all the bottom panes of glass were broken around the restaurant. A few cockroaches in the room was upsetting hence the low score. The balcony area was run down, the rooms were too hot and only one fan in the room was limited the opportunity to cool down, the reception staff were great and sadly the local europa shopping centre was just awful
Stayed 1 night in Jul 2024

4/10 Poor

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Room was horrible to many stairs and to hot in rooms.
Stayed 2 nights in Nov 2023

4/10 Poor

Birger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very bad.
Stayed 4 nights in Feb 2024

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in the room, rude unhelpful staff, no onsite manager and despite approving a refund with me, they have not communicated this to Expedia so I still don't have my money back. AVOID THIS HOTEL!
Stayed 4 nights in Mar 2023

2/10 Terrible

Coleen

Disliked: Amenities
Dirtiest hotel ever, maids were in twice in 2 weeks, I had to clean up bugs constantly, door lock never worked, we were beside a gate that never locked, reception staff weren’t helpful at all, rooms are advertised wrong,
Stayed 13 nights in Jul 2023