6/10 Okay
Yee Wah
23 October 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclear Information and Costing
The apartment by itself is quiet modern and nice and we have no complaint about it except that it's a long walk from the entrance to the property and a couple of flights o steps to negotiate. The location is quite far from most conveniences but we were okay as we have a car. We thought that there was free parking available as stated in the information of the property but there was only external public parking available. There were private parking but not with this apartment. Public parking was quite difficult to find and eventually I had to park at a nearby sport complex (no sure of the security).
The rate for this property was not clearly stated in the listing on hotel.com. What started as a EUR 135 per night unit ended up with an additional EUR 200 for 2 nights, which we thought were cleaning charges. But when we checked in, we were charged another EUR 60 for cleaning. Added to that we had to pay a late check-in fee of EUR 40 for checking after 7pm (which was due to difficulty in finding the place and traffic congestion. I feel that all charges should be indicated clearly in the cost before we made the confirmation, not after we have done so and hence committed.
Yee Wah
Stayed 2 nights in Oct 2018