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"It’s a convenient complex of 6 buildings including a spa and reception building connected through corridors which means you don’t have to go out when moving between buildings . Rooms are spacious and equipped with a coffee machine, tea bags etc. And a kettle. Bathrobes are included and it’s a norm that people are wearing these when going to a swimming pool or spa. My only observation on a room is that it doesn’t have enough drying racks - there were 4 of us snowboarding/ skiing plus using spa/ swimming pool so we had a lot of kit to dry as you can imagine and not enough space to dry the kit. It has a small swimming pool that is mostly occupied by kids. The hotel is kids friendly so have this in mind when booking. The receptionists are super friendly and helpful. Breakfast is abundant In various foods from sweet to savoury. The hotel is a close proximity to the Main Street of shops and restaurants and similarly to ski slopes - it took me 35 mins to walk to Ski Arena Karpacz. I would definitely recommend it and go back. Enjoy your stay! "

"The hotel was exceptionally clean and pleasant, with a courteous and helpful staff and a wonderful spa. While spa services were not included in the price, this was not a significant issue due to the relatively low number of guests. The restaurant food was satisfactory, though not outstanding."

"Very good hotel! The breakfast was excellent! The staff were very friendly and helpful. Martha in particular was giving us much information about the city, helping to store our luggage after check out and more. We highly recommend this hotel!"

"Nice and quiet, friendly stuff, great food, excellent location."

"Really pleasant stay with great food and easy access to different sightseeing places around the town. "

"Very clean and nice hotel located right to the shopping mall. Loved the fact restaurant was open till 10pm and fancy bar till 11pm"

"The staff is helpful and very friendly. They all made sure all my needs were met efficiently and pleasantly. The breakfast bufet was simply delicious and the selection wonderful. I was especially impressed by the fresh honey comb which I drizzled over the most delicious oatmeal. "

"The apartment is spacious and very comfortable, has all you need and it is very conveniently located just a few minutes walk from the chairlift to Sněžka."

"Loved the property and the location but the staff could have been more friendly especially in the Polish restaurant "