6/10 Okay
erika
Traveled with partner
4 January 2025
Disliked: Amenities
The property was a little older than the pictures led me to believe. The lobby area was nice clean and old work feel. Our room needed new carpet and the bathrooms are small with a traditional tub with shower combo. Very small.
They have no water in rooms. Free or for purchase. No filtered water system on site to get water for the room or to fill your own bottle.
It’s not quite the level of service you expect for Bal Harbour area.
We did have an unexpected delight, Jennifer served us in the coffee shop and was exceptional. She was on her own and very busy. Had a great spirit and did a wonderful job!
The hotel has an old world feel(built in the 40’s). With a little freaking up it could be spectacular.
erika
Stayed 3 nights in Dec 2024