2/10 Terrible
DIANA R.
10 November 2024
Disliked: Cleanliness
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Arrive a few minutes early since we traveled such a far distance. Received check in email 2 days before arrival which did not include any check in instructions. Upon arrival cleaning crew was still on site. After aski. What the check in instructions would be, all were told was someone would call with instructions or be sending to us. Feeling unsure about this method of communication we checked our booking unable to find any hostess information. We contact Vrbo with our intial problem and they provided us with the histess contact which was not correct. After meeting with a employee at the property they provided us with the correct contact and even then we had to call various times, leave voicemails, and text messages. The property manager arrived 2 minutes before check in and let us into the property but did not leave us an access code to return the keys or wifi information. After the property manager left we assessed the area and found that the cleaning crew did not mop any floors and various surfaces, clean toilets, batteries were dead in all remotes and AC thermostat, and the patio balcony was soiles with cigarette butts and trash from neighboring apartments. We had to buy all our own cleaning supplies to reclean the entire property. In the shower we found that the shower knob was completely broken off and were unable to turn the shower on at all. We had buy a wrench to run water in the shower. We submitted our findings to the manager with no resolution.
DIANA R.
Stayed 2 nights in Nov 2024