2/10 Terrible
Cally
Traveled with family and small children
29 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late flight home needing to leave the hotel at 7 pm at night. They couldn’t offer us a late checkout nor could they even offer us facilities to have a shower and freshen up. There was literally nowhere there is no shower to be seen around the pool at all, which is Unhygienic. The gym is tiny with no shower facilities. There is constant events going on at the hotel so is very noisy and busy. The menu is not child friendly round the pool when you step outside the hotel there is limited places to eat.
Booking with Expedia it said I could pay cash upon arrival for my stay but when I got here they told me I couldn’t and I had to leave a big deposit on my debit card for the duration of my stay and also an incidentals deposit which was over £3,500.00. Upon checking out I paid the cash for them to then take weeks to return the hefty and room charge deposit they Unnecessarily took from my card. So a note to anyone wanting to pay cash they don’t allow it upon check in whatsoever! upon arrival they take the whole duration of your stay and a deposit on a bank card only! Also be aware the price you see will go up because of a daily tourist charge.
Cally
Stayed 6 nights in Jan 2025