4/10 Poor
Rissy L.
6 December 2024
Disliked: Cleanliness
Beautiful apartment, poor customer service
I had such an incredibly bad experience with this property, I really hope that Wynwood gets it together for future guests.
I was checked in two hours late due to the housekeeping service running behind. Check-in was a hassle, the doormen were very confused. The apartment was not clean, including hair on the floor & dirty dishes. The water pressure went out in the building (common in CDMX, not Wynwood's fault), so I had to be moved to a different apartment. That one was also beautiful, and thankfully clean, but the humidity was very low, causing me to get a stuffy nose, cough, and nosebleed. I heard the neighbors in the rooms around me coughing as well. I know that CDMX is known for high altitude, but I was fine outside of this particular (the second) apartment.
Wynwood only offered me a 2 hour late checkout after all of this trouble, although they were responsive throughout my stay.
I think it would have been a great stay if not for all of the issues. It caused a lot of stress during my trip. But the apartment itself was beautiful, safe (although one of the doormen kept flirting with me), got a lot of sunlight, and I loved that I could open the doors on both ends of the apartment and get a nice breeze through the entire place. As a solo traveler who is a woman, I felt comfortable coming in and out even at nighttime.
Rissy L.
Stayed 7 nights in Nov 2024