45 Eugenio Sue Polanco IV Sección, Mexico City, CDMX, 11550
What's nearby
Avenida Presidente Masaryk - 1 min walk - 0.0 km
Auditorio Nacional - 9 min walk - 0.8 km
Chapultepec Park - 11 min walk - 1.0 km
Antara Polanco - 20 min walk - 1.7 km
National Museum of Anthropology - 3 min drive - 2.0 km
Getting around
Polanco Station - 8 min walk
Mexico City Buenavista Station - 21 min drive
Benito Juarez International Airport (MEX) - 31 min drive
Restaurants
Restaurante Mythos - 2 min walk
Caffe Biscottino - 3 min walk
Rosa Negra Polanco - 3 min walk
Tianguis Parque Lincoln - 3 min walk
La Aceituna - 2 min walk
About this property
The Alest Hotel
Upscale hotel near Auditorio Nacional
Parque Zoologico de Chapultepec and National Museum of Anthropology are located near The Alest Hotel, which provides free continental breakfast, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a restaurant.
Other perks at this hotel include:
Free valet parking
Concierge services, a front-desk safe, and a 24-hour front desk
Tour/ticket assistance, luggage storage, and an elevator
Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and heated floors, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
Bathrooms with rainfall showers and designer toiletries
23-inch Smart TVs with cable channels
Wardrobes/closets, heated floors, and heating
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi
Parking and transportation
Free secured, uncovered valet parking on site
Food and drink
Free continental breakfast available daily 8:00 AM–11:00 AM
1 restaurant
1 bar
Family friendly
Snack bar/deli
Soundproofed rooms
Conveniences
Elevator
Front-desk safe
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Tour/ticket assistance
Turndown service
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Hardwood flooring in room
Well-lit path to entrance
More
Designated smoking areas (fines apply)
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Heating
Premium bedding
Bathroom
Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels
Entertainment
23-inch Smart TV
Cable channels
Food and drink
Free bottled water
Free minibar
More
Desk
Desk chair
Free local calls
Heated floors
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Slippers
Soundproofing
Turndown service
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
No pets and no service animals are allowed at this property
Property is also known as
The Alest
The Alest Hotel Hotel
The Alest Hotel Mexico City
The Alest Hotel Hotel Mexico City
Frequently asked questions
Is The Alest Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Alest Hotel?
Valet parking is free at this property.
What time is check-in at The Alest Hotel?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.
What time is check-out at The Alest Hotel?
Check-out is at noon.
Where is The Alest Hotel located?
Located in Polanco, this hotel is within a 10-minute walk of Avenida Presidente Masaryk, Paseo de la Reforma, and Auditorio Nacional. Chapultepec Park and Parque Zoologico de Chapultepec are also within 15 minutes. Polanco Station is 8 minutes by foot and Auditorio Station is 11 minutes.
The Alest Hotel Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 166 out of 183 reviews" "
10 - Excellent
166
Rating 8 - Good. 9 out of 183 reviews" "
8 - Good
9
Rating 6 - Okay. 7 out of 183 reviews" "
6 - Okay
7
Rating 4 - Poor. 0 out of 183 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 183 reviews" "
2 - Terrible
1
10/10
Cleanliness
9.8/10
Staff & service
9.6/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
Kim
22 December 2024
Kim
Stayed 5 nights in Nov 2024
6/10 Okay
Rhys
Traveled with partner
19 December 2024
Liked: Cleanliness, amenities
Our stay at The Alest Hotel was incredibly mixed.
On the positive side the hotel is aesthetically pleasing, had a lovely Christmas atmosphere and has some good touches like the Mexican candies on arrival and a restocked minibar each day. We also had good interactions with a number of members of staff including the breakfast waiters and housekeeping.
However, on a negative side and what’s drags the rating down is the level of noise in the rooms at the hotel and the lack of appreciation or action by the concierge/reception staff towards this.
The rooms are advertised as soundproofed and this is not the case. The windows are French style doors which have glazing but do not seal effectively and the door does not fit the doorframe (due to the unique shape selected for the doors) and is hollow thus does not block noise. This caused us issues on 3/6 nights due to the level of noise in our room being too loud to sleep, on two nights this could be heard through headphones.
The issue as we see it is that the interior void/courtyard leads directly down to the bar and restaurant with no noise separation. In my view two things should be true; that you can enjoy a restful night in the rooms, and people should be free to enjoy the bar. Sadly the hotel has not equipped itself to allow both.
As the hotel had no interest in resolving the issue and the way our concerns were dealt with in our view this was not a customer service focussed hotel.
I couldn’t recommend this hotel.
We loved our stay at the Alest! Beautiful boutique hotel: modern, lovely decoration, wonderful service! The location in Polanco is unbeatable with many walkable options nearby yet on a quiet street. Breakfast is delicious. We have found our new place when visiting Mexico City!
Nice place, staff is over all attentive. Some of the staff need training in basic conflict resolution. Other than that the hotel is a great place to stay.
Hands down the best hotel I have ever stayed at. Like going back in time! Was just beautiful. So sad I was only in Mexico City for one night, I would have loved to enjoy the hotel for longer.
Well appointed comfortable rooms in a very safe if somewhat impersonal neighbothood with upscale shopping and residences. Plenty of dining options and night life nearby as well as a great restaurant in house. The staff was particularly responsive and helpful and made our 5 day stay delightful
A lovely boutique hotel with a very friendly and professional staff. The location was perfect, in the middle of an upscale residential neighborhood but also very convenient to many great shops and restaurants. Great breakfast, charming atmosphere, I’ll be happy to return anytime!