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Stara Hamburgo

5.0 star property
Luxury Mexico City hotel in Reforma with a full-service spa

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Stara Hamburgo

Breakfast, lunch, dinner served; international cuisine
Exterior
Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Select Comfort bed
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STARA SUITE

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

STARA SUITE

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
Select Comfort bed
  • 62 sq m
  • Sleeps 3

View all photos for TERRACE SUITE

TERRACE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

TERRACE SUITE

Highlights

Terrace
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3

View all photos for EXECUTIVE SUITE

EXECUTIVE SUITE | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

EXECUTIVE SUITE

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Executive Lounge
Smart TV
Hypo-allergenic bedding
  • 55 sq m
  • Sleeps 3

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About the neighborhood

Map
Hamburgo No. 32, Col. Juárez, Mexico City, 06600

What's nearby

  • Paseo de la Reforma - 4 min walk
  • Angel of Independence Monument - 13 min walk
  • Alameda Central - 2 min drive
  • Chapultepec Park - 5 min drive
  • Zócalo - 5 min drive

Getting around

  • Mexico City Buenavista Station - 9 min drive
  • Insurgentes Station - 9 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Laboratorio Espresso - ‬1 min walk
  • ‪Pizzalianni's - ‬2 min walk
  • ‪Expresso café - ‬2 min walk
  • ‪Petit Roquefort - ‬3 min walk

About this property

Stara Hamburgo

Luxury boutique hotel near Paseo de la Reforma
Located close to Museo de Cera and Angel of Independence Monument, Stara Hamburgo provides a free daily manager's reception, a rooftop terrace, and an art gallery on site. Treat yourself to a hot stone massage, a body wrap, or a body scrub at the onsite spa. The on-site international cuisine bistro, Luna Bistro, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
Other perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, a reception hall, and free newspapers
Room features
All 60 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and separate sitting areas.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with designer toiletries and showers
  • 50-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and ceiling fans

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Portuguese, Spanish

Property amenities

Restaurants on site

  • Luna Bistro
  • Roof Garden
  • Lobby Bar
  • Bar 32

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from August 1 2023 to December 31 2024 (dates subject to change).
The property will be renovating from August 1 2023 to May 31 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Sauna
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Stara Hamburgo Adults Aparthotel Mexico City
Stara Hamburgo Adults Aparthotel
Stara Hamburgo Adults Mexico City
Stara Hamburgo Adults
Stara* Hamburgo Adults only
Stara Hamburgo Hotel Mexico City
Stara Hamburgo Hotel
Stara Hamburgo Mexico City
Stara Hamburgo

Frequently asked questions

Is Stara Hamburgo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Stara Hamburgo?

Self parking is free at this property.

What time is check-in at Stara Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Stara Hamburgo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Stara Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 60 per vehicle applies.

Where is Stara Hamburgo located?

Located in Reforma, this luxury hotel is within a 5-minute walk of Paseo de la Reforma and Museo de Cera. Angel of Independence Monument and Alameda Central are also within 1 mi (2 km). Insurgentes Station is 9 minutes by foot and Cuauhtemoc Station is 10 minutes.

Stara Hamburgo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 201 reviews" "
Rating 8 - Good. 37 out of 201 reviews" "
Rating 6 - Okay. 13 out of 201 reviews" "
Rating 4 - Poor. 4 out of 201 reviews" "
Rating 2 - Terrible. 7 out of 201 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Miguel

Liked: Cleanliness, room comfort
Part time front desk
This was my second time staying at this property. I like its style and comfort and above all I love the location. The complaint I have was that its front desk is only staffed part time. I'm not sure if it's Low season but the hotel was deserted. Other than the Porter there were days I didn't see another soul. I had an issue with the tablet that comes with every room. It helps you control TV, lights, fan, etc. It stopped working and I couldn't get fan to work. But there was no one at front desk to help me. The room was hot because there's no central air conditioning. There is a cooling unit that does a decent job cooling the room but it's not central air. Tip: if you arrive really late or need to check out very early call ahead so you don't end up without someone at the front desk. The property is closed doors at night but just knock and the Porter will let you in. Overall I would recommend this hotel and would stay here again so long as they have sales. Regular price is a bit high.
Bathroom sink
Bathroom shower
Great water pressure
Bedroom comfy bed
Stayed 3 nights in Jul 2023

10/10 Excellent

Christine, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. The hotel is in a great location and there are some great dining options within walking distance nearby. The staff was really helpful and I recommend this hotel for solo travellers.

10/10 Excellent

Andrew, MEXICO

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A very modern concept under a classic construction. The restaurant menu at the roof top is a bit limited in terms of food options
Stayed 4 nights in May 2023

8/10 Good

Martha

Stayed 5 nights in May 2023

10/10 Excellent

Jennifer, Miami

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant stay. The property and room was sparkling clean and confortable. They have excellent customer service.
Stayed 4 nights in Apr 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Timothy John

Business traveler
Liked: Cleanliness, room comfort
Almost a great place to stay
This is an interesting hotel, I’ve stayed there quite a few times and nothing changes. The building is beautiful and the hotel and rooms are as nice as any 4 or 5 star hotel in CDMX. So why does nobody stay here ? I can only think it’s because the ambiance is austere, it’s just not a happy place. The ground floor has a restaurant, never open, a shop, never open and a great coffee bar, never open. When you check in they make you sign a 3 page official document with the rules and regulation ! The restaurant on the roof is really nice, too bad the food doesn’t match. I was there twice and was only 1 other person both times. The location is ok but not great since it’s on a 1 way street and it quite a way to get onto it, if you’re coming from the opposite direction. All in all it’s a beautiful hotel with very large, nice rooms but it’s not a happy place to stay.
Stayed 1 night in Apr 2023

4/10 Poor

Yolanda

Traveled with group
Disliked: Cleanliness, amenities
Charged for 3 person but didn’t prep room for 3 (glasses, towels, coffee, water, coffee pods and cups…). Never cleaned the floor in living room. Had to leave a note to request clean glasses after asking twice I’m person. Beds were smaller than described. Welcoming letterhead said Deluxe suite w hen I booked Executive suite… I could go on. Concierge was very friendly and Shay’s willing to assist.
Stayed 4 nights in Mar 2023

4/10 Poor

Jean-Christian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was complex. was asked to sign a three page contract in Spanish. Check ou was not good either. I had to insist to receive proof that i was being reimbursed for the deposit and to be given a proper invoice.
Stayed 1 night in Feb 2023

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was overall fine but the air conditioning unit is loud and don’t forget to bring a toothbrush or they will charge you for it. The concierge should clarify the cost before sending to room as I’ve never been charged for a toothbrush in any hotel I have stayed. The breakfast was ok but nothing special. Probably won’t return as there are so many other places to stay in Mexico City. The location is great .
Stayed 1 night in Feb 2023

10/10 Excellent

Alec

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great hotel and great location. Staff was great, welcomed us and helped us with all of our bags as soon we got there. Very clean and quite hotel I will definitely be staying at this hotel again. Good neighborhood As well, lots of places to go eat around the corner.

10/10 Excellent

Eleanor

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay overall.

10/10 Excellent

Astrid

Business traveler
Liked: Cleanliness, room comfort
Great room. Super comfy beds. Top clean, modern - gave us a welcome note and cookies 😍
Stayed 1 night in Dec 2022

10/10 Excellent

Sung Hae

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Roberto

Stayed 2 nights in Nov 2022

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our stay was not the best. Phone did now work. The AC did not work. They had this control that monitor everything with no instructions. No Menus in the room . Everytime we needed something we had to go down. They even left the food in refrigerator from prior stay. So disappointed.
Stayed 2 nights in Nov 2022

10/10 Excellent

juan francisco

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpios modernos puedo decir que casi excelente
Stayed 3 nights in Nov 2022

8/10 Good

Luis

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2022

4/10 Poor

Martha

Traveled with partner
Disliked: Cleanliness
The room was not clean.
Stayed 2 nights in Nov 2022

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
nice spot, not far from some of my favorite places to eat in cdmx. clean. staff was friendly and helpful. the feel was a little stiff but the price was great so no complaints.
Stayed 1 night in Nov 2022

8/10 Good

Yolette

Business traveler
Liked: Cleanliness, room comfort
Some details... AC !
I really missed Air Conditioning... the room got very hot at night so I had to open the windows but noise was very uncomfortable... so
Stayed 3 nights in Nov 2022

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Facilities were okay, communication with the staff was confusing: they had no idea of the reservation and then, they offered late check out on arrival and then refused to offer it, so I had to change plans which was unfortunate
Stayed 1 night in Nov 2022

10/10 Excellent

Luis

Stayed 1 night in Nov 2022