We arrived after midnight. Non of staff speak English. They could connect to Expedia website to confirm our reservation, but they let us in anyway. The night staff couldn't program our magnetic key, so they opened out room with master magnetic key. We were on 70th floor. Windows in the hallway are frosted, so you can't see the weather, or may be the view is not appealing. Room nice and clean like on the website pictures. Windows faced inner courtyard, so it was quiet. No problem with hot water. Towel was only one (bath towel) per person. Bottled water was given only on the third day. Breakfast cost 90 pesos, very basic, not worth the money. At the front desk only one girl speak English, the rest not even basic English, ZERO. So she was our lifeline. Our magnetic key was demagnetized somewhere in the museums security screenings. So we have to reprogram it couple of times. At the hotel there are two guys with a car to take you to the airport, they speak some English!!! The fare is 250 pesos per car, usual fare by taxi is $20 per car. Internet connection is available in the room, ask the front desk for a password.TV's remote control batteries were dead.