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Hotel Santa Cruz

3.0 star property
Hotel in Tlalnepantla de Baz with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Santa Cruz

Interior entrance
Lobby
Individually decorated, desk, iron/ironing board, free WiFi
Exterior
Individually decorated, desk, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is SAR 88
SAR 106 total
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

Highlights

Individually decorated
LED TV
Hair dryer
Private bathroom
Digital channels
Desk
Daily housekeeping
Wardrobe or closet
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

Highlights

Individually decorated
LED TV
Hair dryer
Private bathroom
Digital channels
Desk
Daily housekeeping
Wardrobe or closet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Hair dryer
Private bathroom
Digital channels
Desk
Daily housekeeping
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

Highlights

Individually decorated
LED TV
Hair dryer
Private bathroom
Digital channels
Desk
Daily housekeeping
Wardrobe or closet
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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Front of property

Hotel Mallorca

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
6.0 out of 10, (844)
The price is SAR 109
SAR 130 total
includes taxes & fees
22 Mar - 23 Mar
Hotel Mallorca

About the neighborhood

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Mexico City Arena - 5 min drive - 5.4 km
  • Mundo E Shopping Center - 6 min drive - 4.8 km
  • Plaza Satelite Shopping Center - 6 min drive - 5.6 km
  • Basilica of Our Lady of Guadalupe - 12 min drive - 12.4 km
  • Paseo de la Reforma - 12 min drive - 14.2 km

Getting around

  • Tlalnepantla de Baz Station - 4 min drive
  • Tezozomoc Station - 5 min drive
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Tacos el Amigo - ‬10 min walk
  • ‪Rock 2000 - ‬12 min walk
  • ‪Barbacoa Alex - ‬13 min walk
  • ‪Tacos de Carnitas "El Paisa - ‬7 min walk
  • ‪Pasteleria Macram - ‬12 min walk

About this property

Hotel Santa Cruz

Hotel near Plaza Satelite Shopping Center
You can look forward to a bar, a 24-hour business center, and a restaurant at Hotel Santa Cruz. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an elevator, and a banquet hall
  • Tour/ticket assistance, smoke-free premises, and luggage storage
Room features
All 100 individually decorated rooms include amenities such as free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:30 AM: MXN 65-90 for adults and MXN 65-90 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • Banquet hall
  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

More

  • Desk
  • Individually decorated
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Is Hotel Santa Cruz pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Santa Cruz?

As of 6 Rabiʻ I 2025, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on 9 Rabiʻ I 2025 start from $28.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Santa Cruz?

Self parking is free at this property.

What time is check-in at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Cruz?

Check-out is at 1:00 PM.

Where is Hotel Santa Cruz located?

Situated in Tlalnepantla de Baz, this hotel is 1.8 mi (2.9 km) from Mundo E Shopping Center and 2.5 mi (4.1 km) from Plaza Satelite Shopping Center. Mexico City Arena and IMSS Lomas Verdes Mexico DF are also within 6 mi (10 km).

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Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 29 out of 101 reviews
Rating 8 - Good. 29 out of 101 reviews
Rating 6 - Okay. 13 out of 101 reviews
Rating 4 - Poor. 9 out of 101 reviews
Rating 2 - Terrible. 21 out of 101 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a 1 night stay.
Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025

8/10 Good

Fernando

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Iván Josué

Stayed 1 night in Dec 2024

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024

2/10 Terrible

Nayverk Jose

Disliked: Amenities
Hice la reserva por medio de Expidia, llegue de mi viaje al hotel a las 3:30pm y dijeron que no tenian nada disponible. Entonces para que hacer reservas?
Stayed 1 night in Nov 2024

10/10 Excellent

Esteban

Stayed 1 night in Nov 2024

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Solo tenía problemas para llegar, pero por todo lo demás está bien, las camas limpias y amplias, el baño bastante aceptable, el personal de recepción son un amor de persona y si no fuera por las reglas hubieran jugado UNO conmigo, una vista hacia el exterior que deja mucho que desear pero mi experiencia fue bastante buena:D
Stayed 2 nights in Aug 2024

2/10 Terrible

Joshua

Stayed 1 night in Nov 2024

6/10 Okay

Jorge

Stayed 1 night in Nov 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy ruidoso.
Habia mucho ruido de niños corriendo y gente hablando fuerte y gritando. Había estado antes en el hotel y en general bien, pero en esta ocasión muy incómodo tanto ruido.
Stayed 1 night in Nov 2024

8/10 Good

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos una noche ahí en general bien
Stayed 1 night in Nov 2024

4/10 Poor

Lizeth Eloisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El persona de recepción es poco amable
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención
Buena atención
Stayed 1 night in Nov 2024

2/10 Terrible

Gustavo

Disliked: Amenities
Está bien la propiedad solo que mi reservación no existía según la recepcionista
Stayed 1 night in Nov 2024

8/10 Good

HUGO ERICK

Liked: Cleanliness, property conditions & facilities
Es básicamente un hotel de paso, aunque con instalaciones en buen estado en general. Por el costo bastante asequible, puede ser una opción si no se llevan niños. Los alrededores es zona industrial así que no hay negocios cercanos. Me pareció bastante limpio. Hay estacionamiento en el sótano.
Stayed 1 night in Nov 2024