4/10 Poor
Elaine
Traveled with partner
21 January 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I really wanted to rate this property highly as the setting in this old refurbished building right in the heart of the historico centre is unique and stunning.
The staff are friendly and obliging.
The restaurant upstairs is first class but our comfort was seriously compromised due to bed bugs and noise.
The hotel really should make guests aware that the building has no sound proofing whatsoever, so the wedding party on Saturday night was constant banging on the ceiling of our room in the presidential suite, as the dance floor was directly above.
The manager offered us a complimentary dinner so they clearly acknowledge it’s distressing for guests and severely impacts comfort and sleep.
However far more serious were the bed bugs that started biting night 1. You think you’re imagining things but by our final night 3 it was clear there was an issue with both of us scratching in bed!
We reported the issue to management and the response perhaps unsurprisingly was
“we contacted the professional fumigation and pest control company we work with
for an independent evaluation. Both inspections confirmed there were no signs of bed bugs or other pests in the suite.”
The fact they have a pest company on speed dial implies there is an issue which they are aware of.
Regretfully I have to say avoid at all costs - if you value your sleep and health and safety :-((
Elaine
Stayed 3 nights in Jan 2025