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Casa Castillo

2.0 star property
Hotel with a 24-hour front desk, a short walk to Paseo de la Reforma

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Deluxe Apartment | Premium bedding, in-room safe, laptop workspace, iron/ironing board
Lobby sitting area
Sundeck
Deluxe Apartment | Living area | 45-inch Smart TV with digital channels, TV, streaming services
Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Free WiFi
The current price is SAR 227
SAR 319 total
includes taxes & fees
31 Mar - 1 Apr

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Room options

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Showing 33 of 33 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Apartment

Highlights

Mini-fridge
Smart TV
Premium bedding
3 bedrooms
Portable fan
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Apartment

Highlights

Mini-fridge
Smart TV
Premium bedding
2 bedrooms
Portable fan
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Apartment

Highlights

Mini-fridge
Smart TV
Premium bedding
2 bedrooms
Portable fan
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Apartment

Highlights

Mini-fridge
Smart TV
Premium bedding
2 bedrooms
Portable fan
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Deluxe Double Room

Highlights

Mini-fridge
Smart TV
Portable fan
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
16 Curie Anzures, Mexico City, CDMX, 11590

What's nearby

  • Chapultepec Park - 14 min walk - 1.2 km
  • Chapultepec Castle - 15 min walk - 1.3 km
  • Angel of Independence Monument - 19 min walk - 1.6 km
  • U.S. Embassy - 3 min drive - 2.1 km
  • Auditorio Nacional - 4 min drive - 2.9 km

Getting around

  • Mexico City Buenavista Station - 14 min drive
  • Chapultepec Station - 14 min walk
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Cafe Tamayo - ‬5 min walk
  • ‪Centro Castellano - ‬5 min walk
  • ‪La Huerta Polanco - ‬1 min walk
  • ‪Frutos Prohibidos y Otros Placeres - ‬2 min walk
  • ‪Cielito Querido Café - ‬2 min walk

About this property

Casa Castillo

Hotel near Paseo de la Reforma
Close to National Museum of Anthropology and Chapultepec Castle, Casa Castillo has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A 24-hour front desk and smoke-free premises
Room features
All guestrooms at Casa Castillo have perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Children's books and travel cribs
  • Bathrooms with rainfall showers and hair dryers
  • 45-inch Smart TVs with streaming services and digital channels
  • Wardrobes/closets, mini fridges, and microwaves

Languages

English, Spanish

Similar properties

Reception

LaiLa Hotel CDMX

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,211 reviews
The price is SAR 317
SAR 398 total
includes taxes & fees
31 Mar - 1 Apr
LaiLa Hotel CDMX

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children's books
  • Children's games
  • Microwave
  • Mini-fridge
  • Stroller
  • Travel crib

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible shuttle
  • Hardwood flooring in room
  • 3 stairs to reach property
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 45-inch Smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Espresso maker
  • Microwave
  • Mini-fridge
  • Paper towels

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an access code

Access methods

Access code, staffed front desk

Pets

Pets allowed for an extra charge of MXN 400 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 222 per accommodation, per night (varies based on length of stay)

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 400 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: MXN 222 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Casa Castillo Hotel
Casa Castillo Mexico City
Casa Castillo Hotel Mexico City

Frequently asked questions

Is Casa Castillo pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 400 per pet, per stay. Service animals are exempt from fees.

How much is parking at Casa Castillo?

Casa Castillo doesn't offer parking.

What time is check-in at Casa Castillo?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Casa Castillo?

Check-out is at noon.

Where is Casa Castillo located?

Located in Reforma, this hotel is within a 10-minute walk of Avenida Presidente Masaryk and Paseo de la Reforma. Angel of Independence Monument and Chapultepec Park are also within 1 mi (2 km). Chapultepec Station is 14 minutes by foot and Sevilla Station is 19 minutes.

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Casa Castillo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 76 reviews
Rating 8 - Good. 10 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 1 out of 76 reviews
Rating 2 - Terrible. 4 out of 76 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, nice hotel and excellent staff
Stayed 2 nights in Nov 2024

6/10 Okay

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
A great building, nicely curated inside. However our room had a lot of street noise & could use better black-out curtains. Bed was small and room lacked enough pillows. Front desk was manned by security guard who was mildly helpful when requested water bittle for 2nd night.
Stayed 2 nights in Feb 2025

8/10 Good

Abiola

Liked: Cleanliness, amenities, property conditions & facilities
Casa Castillo is great if looking for a budget hotel in the heart of Mexico City. It was perfect for my stay.
Stayed 6 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely safe- ring bell to enter and no keys for room doors. You have a code. It’s very clean for an older hotel- even the hanging lamps were dusted ! The staff was very friendly and helpful- let us check in early, watched our luggage both before checking in and the day we checked out. Definitely is worth way more than we were charged- great job all around!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and respectful
Stayed 2 nights in Oct 2024

8/10 Good

Melanie

Liked: Staff & service, property conditions & facilities
The hotel is pretty. Very noisy, you can hear everything outside your room.
Stayed 2 nights in Oct 2024

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
friendly sraff
Stayed 6 nights in Nov 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy facing a main street, location was good for our needs, neighbourhood was great, room was great but small
Stayed 4 nights in Oct 2024

10/10 Excellent

Carlos

Excelent
Stayed 1 night in Oct 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable and the property is beautiful.
Stayed 2 nights in Nov 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, small but with all we needed. Minutes away from Museum and Chapultepec park.
Stayed 2 nights in Sep 2023

6/10 Okay

Mildred

Nice
Stayed 6 nights in Apr 2024

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the staff, in particular, Juan Carlos. The room had an espresso machine, mini refrigerator and an induction cooktop. Plus dishes and silverware if needed. The room was like new and very clean, the staff was attentive and location was great for me. I would stay there again for sure.
Stayed 3 nights in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, staff were so friendly and helpful. Bed and pillows were very comfortable. Easy access to everything. Would definitely stay there again. Was very charming. Only one complaint, water truck across the street was so noisy everyday!!
Stayed 6 nights in Feb 2024

6/10 Okay

Jean-Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect little hotel with fatal flaw
This is the perfect little hotel except for one fatal issue: It is located directly across the street from the loading docks of a major hotel/conference center. Trucks with idling engines, refrigeration units, etc. are backing into the bays at all hours of the night. It’s loud non-stop. I could not sleep well for three nights. Too bad because the staff is very nice and accomodating, the hotel itself is great and the location very good, otherwise, wedged between Reforma and Polanco.
Stayed 3 nights in Feb 2024

6/10 Okay

kathiuzka

Liked: Cleanliness, staff & service, property conditions & facilities
The room doesn't have Any air conditioning. Only a fan per room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, quality & price. Would return!
We loved this little boutique apartment-hotel! It is quaint but updated and has a lot of character. The staff is friendly and helpful. It is in a safe and convenient area of town, right across the street from a little convenience store where we could purchase water and simple snacks. One block from nice coffee shops, ATMs, and a couple of blocks from a small grocery store. We had a 2-bedroom apartment that comfortably slept 5 people (1 bedroom had king-size bed and own bathroom, second bedroom had queen bed, another queen bed in main social area and a second bathroom) with a little kitchenette. The listing wasn't clear on number of bathrooms so we were happy to find there were 2 of them. It was lovely, very clean and very comfortable; the furnishings looked new and updated. The listing for the apartment said it had a twin pull-out sofa too, but it was actually tiny and could only work as a bed for a child, This was not a problem for us as we were only 5 adults, but it certainly wouldn't accommodate 7 adults. The only minor issue we had was that the air conditioner started making loud noises and leaking in the middle of our second night there; we had to turn it off. But they sent someone to look at it that same day. Weather cooled down on the 3rd night so we didn't need to turn it on again. Do keep in mind that this is a 3-story building with no elevator, so if you have issues with stairs, request a ground-level room. The bigger apartments are on the top floors.
Stayed 3 nights in Sep 2024

2/10 Terrible

Bianca

Liked: Cleanliness
Disliked: Staff & service, amenities
The premises are beautiful, unfortunately staff were very rude. When I made my reservation I paid for a queen size bed, yet, they hosted me on a room with a full size bed. I talked to Jose Eduardo about this. He works reception. He said he wasn’t able to do anything about it. Then I asked to talk to the manager, Jose Eduardo said the manager would give me a call back but she never did. Another thing to notice is that they have a bell that guests have to ring in order to get inside the premises. There is no other way in. One night around 2 am a guest was ringing the bell for a long time and staff never opened the door for her. She ended waking us up by knocking on the guests windows asking us to let her inside the premises. So if you are a light sleeper like me and don’t want anyone to disturb your sleep, don’t book at this place. It’s a shame that this beautiful place doesn’t have good costumer service.
Stayed 5 nights in Oct 2023

2/10 Terrible

louis

Liked: Cleanliness
Disliked: Staff & service
Good: people at the desk were friendly and the room was reasonably clean. Now the bad...The spouts spat at us regularly; water shoots all over the place- several times per day.Worst is that owner isn't a normal human. We had the room for 6 days straight and then learned there would be a major snowstorm on our return and getting stuck in the airport for the night on our way back was going to be real, so we asked about extending for one day at same rate from our 6 day stay. They would not do this for us. It's theirs and they can do what they want, but in 20 plus years of travel, I've never met an owner who wouldn't accomodate a long-term traveler in some reasonable way until now. Rooms available, so space not an issue. So as to not spend hours moving, we booked an extra night with them online. We were again charged the cleaning rate of 222 MXN, plus the daily rate was higher, so in the end, we paid around 340 MXN (about $20 USD) above original rate; stayed in the same room. Never any talk about rebating the cleaning fee. I WOULD NOT stay here again because if a business can't treat its clients as human, they won't receive my money. I hope the reader considers this review in deciding about Casa Castillo. Please spend your money with truly human owners. I hope our extra $20 USD and this review is worth it to Casa Castillo!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Alcuma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención del personal
Stayed 3 nights in Mar 2025

2/10 Terrible

Josh

Stayed 3 nights in Nov 2024

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniela Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El lugar esta hermoso, muy acogedor, te hace sentir en casa, muy limpio, con vigilancia 24 horas, la habitación comodisima con todo lo indispensable para tu estancia y hacer el check in es muy fácil, además de ser petfriendly, nos proporcionaron camita y platitos para mi peludita
Stayed 3 nights in Nov 2024

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Kissel Rojo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!
Stayed 3 nights in Nov 2024