My husband and I stayed here for a week, it was peaceful, quiet, very attentive staff, and beautiful environment.
The last night of our stay hurricane Milton was on the way, the city shut down and all stores and businesses were closed.
The staff upgraded our room to be closer to reception and supplies in the event of an emergency. The next morning they opened up their kitchen to give us a wonderful breakfast and coffee, when we would have otherwise been out of luck as everything in town was closed.
I would highly recommend this place to anyone staying in Merida.