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"Before arriving I was in email contact with Joseph, the concierge whom answered every question, arranged a van from the hotel. During the trip our companion broke her wrist and was ambulance driven to the hospital where her and her husband sat in Limbo for 4 hours. I called Joseph whom explained while healthcare was good in Malta, the state run hospital was short handed and could be a full day disaster; instead he suggested a private hospital we switched to whom triaged, xrayed, diagnosed and cast her arm in 2hours total! Joseph made a bad situation so much better. Sunny and the breakfast staff were stellar as was the maids, grounds keepers and Amy in reception whom we purchased a very fair priced upgrade for the room. We have traveled all over the world and this property was perhaps the best we had ever been. It wasn’t the fancy stone, spacious rooms, beautiful pools though they were certainly present; it was the people who made the difference. I will take the accounts of my experience back with me to North East Ford as the Dragonara exemplifies everything we stand for. Lann Rubin II Founder North East Ford North East Service Center"

"Best resort ever! Also great food and updated accommodations. So luxurious we could live there! Lots of toddlers at the pool and in the hot tub though. "

"Fantastic stay, exceeded our expectations, we will return, great value."

"Lovely hotel with friendly staff and great amenities. Breakfast was great as was the roof terrace!"

"Wonderful stay! "

"The view across the bay is beautiful and the room service and mid evening turndown service is impeccable."

"Stayed here for 7 nights on a b&b basis. Large room with lovely sea view. Nice pool area. Our bed was very squeaky but comfortable! Tea and coffee provided. There was a fridge in the room but no safe, so had to leave our valuables in the reception safe. Very good breakfast, room overlooking the pool and the view. The air conditioning is centrally controlled, which meant the heating was on. Orange juice was dilute, not particularly nice. The hotel was very handy for restaurants and bars. Happy hour each night 5-7pm. Area felt very safe and quiet. Would stay again."

"Loved Malta stay at Grand Hotel Excelsior. The moment we walked in we were greeted by friendly staff and welcome drink. Raj Kumar was very friendly and helpful from front desk. He guided us on taking the Gozo day trip on our own. Excellent customer service by Raj and all others at the hotel. Reading some negative reviews on the hotel I was bit hesitant on booking, but the hotel exceeded our expectations. Hotel is walkable to the main center of Valleta. Rooms were spacious with daily housekeeping. We enjoyed our stay three days stay with Excelsior. Breakfast was good with ample choices. We would certainly stay here on our next Malta trip. Highly recommend it. "

"Malta is an exceptional country. This hotel, while not in Valletta proper, is on a number of bus routes. Malta has no train so all transportation is by bus or ferry. It's very easy. The hotel is terrific. No complaints. "