Pool was temporarily closed. Phoned the previous day and were told it was open. Not sure if I believed the front desk in regards to the reason - chemical problem. Asked when it would be open and was told in about 7-10 days. Asked if the pool is ever open and was told -always! Booked this hotel because we were taking our grandchildren.
Room was missing cable box, hair dryer & iron. Cleaning staff was good, brought us the items promptly. They did not replenish our coffee, towels etc. we were staying 2 nights.
Went to play pool-room was not clean, balls missing, golf clubs not replaced (told they were stolen), holes in the drywall.
Hallway carpets were very stained, dog food at side entrance. Has not been vacuumed in weeks. Grounds were very unkept. Grass not maintained, parking lot dirty, a lot of weeds. Building is aging and needs painting.
Could be a nice little place with a bit of work & effort & money put into it.
If you are offering amenities, they should be available and in good condition.