2/10 Terrible
Benjamin
Business traveler, Traveled with partner
26 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write poor reviews. I either love a hotel or if it’s not quite up to par I just don’t stay there again. But Comfort Inn was so terrible I have to share my negative experience. I was booked for 7 nights for a work gig nearby. Firstly, the manager and staff were rude and unhelpful and even dismissive. The customer service was woeful. They acted like they were doing me a favour letting me stay in their run down filth hole. Every cheap piece of furniture in the room was either damaged, dirty, or broken. The outside window to the driveway was bent out of shape and couldn’t be closed. That made the room not secure. The tiles in the bathroom were broken, stained, or grotty. You had to sit sidesaddle on the loo to do a bowel movement. Light switches didn’t work or were broken. The king size bed was two beds clipped together (like some other hotels do) but one side was inches lower and sagging. The state of the communal areas was so disgusting. I sat on a stair a few times to wait for an uber, and there was a dried blood stain on the wall the whole week, with a small pile of cigarette butts on the floor beside. Reception refused to assist when another guest was blaring music. They just waved me away and wouldn’t answer the phone. The walls are paper thin and doors slamming and people having loud sex above us. I had booked the room based on photos on Expedia to work at the desk in the room during my stay. But the desk was a bench and completely wrong height for chair.
Benjamin
Stayed 7 nights in Jan 2025
