See all properties
Save

Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Melbourne City

Property amenity
Exterior
Property amenity
Courtyard Room - Pet Friendly | Individually decorated, individually furnished, soundproofing
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Pet friendly
  • Laundry
The price is SAR 235
SAR 258 total
includes taxes & fees
16 Feb - 17 Feb

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly | Individually decorated, individually furnished, soundproofing

Courtyard Room - Pet Friendly

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
8.2 out of 10, Very Good, 1,862 reviews
The price is SAR 183
SAR 201 total
includes taxes & fees
3 Feb - 4 Feb
Great Southern Hotel Melbourne

About the neighborhood

Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Melbourne Central - 3 min drive
  • Melbourne Cricket Ground - 5 min drive

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Krispy Kreme - ‬3 min walk
  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪State of Grace - ‬4 min walk
  • ‪Hardware Société - ‬3 min walk

About this property

Best Western Melbourne City

Hotel near Melbourne Convention and Exhibition Centre
Located close to Crown Casino and Marvel Stadium, Best Western Melbourne City provides a rooftop terrace, a coffee shop/cafe, and a library. The on-site restaurant, Stubby, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), an elevator, and luggage storage
  • A TV in the lobby, tour/ticket assistance, and concierge services
  • A 24-hour front desk, books, and a front-desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All 114 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • 32-inch plasma TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 10-35 for adults and AUD 15-35 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Stubby

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Books
  • Designated smoking areas
  • Locally-owned & organized tours & activities
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of AUD 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Is Best Western Melbourne City pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of AUD 30 per pet, per night. Service animals are exempt from fees.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Melbourne City?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Melbourne City located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Crown Casino. Marvel Stadium and Melbourne Central are also within 1 mi (2 km). Southern Cross Station is 6 minutes by foot and Flinders Street Station is 15 minutes.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 353 out of 1005 reviews" "
Rating 8 - Good. 431 out of 1005 reviews" "
Rating 6 - Okay. 139 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Mary

Liked: Amenities
Selected shoebox ok for short stay
Stayed 18 nights in Jan 2025

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower
Stayed 4 nights in Jan 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

carmen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift does not work, besides that, everything was fine.
Stayed 2 nights in Jan 2025

6/10 Okay

Marion

Liked: Staff & service
This property needs a lot of updating and maintenance. Only one very very slow elevator. Staff said they are renovating property but they wait way too long. The staff are nice and attentive so I give them credit for that.
Stayed 4 nights in Jan 2025

10/10 Excellent

JUDY

Liked: Staff & service, amenities, property conditions & facilities
Close to train and complimentary trams and so much more
Stayed 2 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service
My particular room was small and I was not able to spread out my things Otherwise I would absolutely recommend this location
Stayed 1 night in Jan 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
The hotel building is quite old and one of the elevators is under renovation as of early January 2025. Room 119 has no view outside the window and the room is quite small for 2 people. But the proximity to Southern Cross railway station and on the free tram zone is an advantage.
Stayed 4 nights in Dec 2024

8/10 Good

stephen

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Michaela

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our first 2 days here were not great. We had a ‘shoe box’ room on the ground floor, which was noisy and seemed to have no noise cancellation whatsoever in the rooms. This was made extra worse when the neighbour decided to scream and yell from midnight till early hours of the morning. Staff I spoke to at 3am that night were not helpful. We asked for a room change later that morning, which the staff organised while we were away at the cricket. Unfortunately when we got back to our new room, the aircon didn’t work but we were moved to another room and given a free upgrade to a queen room, which was a lot bigger, had windows and was quiet. If I were to book again, I would definitely book the queen or king rooms and not be on ground level. Only downside to the rooms was that the bathroom was absolutely tiny in each room we stayed in. The door to the shower was less wider than the width of the bath mat (length of 2.5 iPhones; yes I measured). If you’re a size 14 or larger, or 20 weeks pregnant like me, it was a STRUGGLE to get in and out. Staff were friendly, and the place had been renovated. 1 of the 2 lifts were being upgraded. but other than our not so great first 2 days, the area was an easy walking distance to Southern Cross station and lots of food options and convenience stores close by.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jack

Great!
Stayed 1 night in Dec 2024

8/10 Good

Jeremy

Stayed 3 nights in Nov 2024

8/10 Good

Andrew

Liked: Staff & service
Near to train station
Stayed 1 night in Dec 2024

6/10 Okay

Emma

Liked: Staff & service
Great location - bed good, not too soft
Stayed 2 nights in Nov 2024

8/10 Good

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Pauline, pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and affordable
Stayed 6 nights in Nov 2024

8/10 Good

Christian

Stayed 11 nights in Oct 2024

8/10 Good

Glyn

Traveled with partner
Liked: Staff & service, amenities
Close to station and city centre. Small shoebox room but comfortable with good shower. Could do with some double glazing to dampen train noise which was noticeable but not too bad
Stayed 6 nights in Nov 2024

10/10 Excellent

Timothea

Liked: Staff & service
Nince and affordable. The staff were great as well as the restaurant staff were brilliant! However, the beds were a bit uncomfortable and rooms need to be updated with new curtains and carpet , otherwise great stay 👍 😀 👌 😄
Stayed 6 nights in Nov 2024

4/10 Poor

Glenis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely small room, noisy and very noisy dining room and bar with no seating for a meal so went elsewhere. This was the only hotel available on Saturday of Melbourne Cup weekend which I had to get family to the airport. Not my first choice. Helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the seats and quite book areas to sit and chill
Stayed 1 night in Oct 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That location was perfect for me I was standing in the countryside in court the V line in and it dropped me off two blocked from the Best Western I couldn't have planned it any better I will return in the future
Stayed 1 night in Oct 2024

8/10 Good

Sarah, Mount Pleasant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Southern Cross and multiple tram lines. Right next to the Aquarium as well. Room was good enough for the price, however the hallway leading to the room smelled like dog. We were ground floor room 8.
Stayed 1 night in Oct 2024

6/10 Okay

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024