2/10 Terrible
Christine S.
25 February 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointing and not as represented in online images
We arrived and we did not have the correct codes to open gate and took time to resolve. Furniture/rugs stained/dirty. Pool heating a problem. Dishwasher did not clean properly which we let them know but was not resolved. We had to ring up about the oven as it kept coming up with an error. Images online did not reflect the property. I have a number of images to support this. Weeds and discarded pool cover near pool and mouldy chairs. Dining tables sticky. The main bedroom and front bedroom were on the side where the neighbouring house noisy machine/filter?was on all night and disturbed our sleep. On the Tuesday a tradesperson came in and started working on installing a pool cover and when we questioned him he said he didn't know we were guests that we were the owners. He was there for 1-2 hours in the middle of the day which meant we stayed inside rather than by the pool. There was a loud party over the back on the Friday night which made it difficult to sleep. We had a security guard bang on the door at 1:00am and tell us to turn the music off when the house was in darkness/quiet so obviously not us. I discovered I had text messages from Property Mums telling me we would have to pay for the security to come out. They did apologise the next day but overall it was stressful. I am quite ill and it was an important holiday for our family. It was not a cheap rental at just 6000 and I did request a refund and received 4000. In retrospect I should have requested a full refund.
Christine S.
Stayed 7 nights in Feb 2025