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Hotel Helene

3.5 star property
Hotel with a 24-hour front desk, steps from Lleras Park

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Photo gallery for Hotel Helene

Premium Room | Premium bedding, down comforters, minibar, in-room safe
Front of property
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Deluxe Room | Premium bedding, down comforters, minibar, in-room safe
Nestled in the heart of El Poblado, Hotel Helene offers a warm welcome with a restaurant and convenient in-room WiFi. Enjoy luggage storage, an elevator, and the helpful staff that previous guests rave about.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
The current price is SAR 245
SAR 317 total
includes taxes & fees
25 Feb - 26 Feb

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Smart TV
Premium bedding
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, minibar, in-room safe

Premium Room

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
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9.0 out of 10, Wonderful, (203)
The price is SAR 299
SAR 299 total
includes taxes & fees
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About the neighborhood

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 1 min walk
  • Poblado Park - 5 min walk
  • Medellín Clinic - El Poblado - 9 min walk
  • El Tesoro Shopping Park - 3 min drive
  • Santafé Mall - 4 min drive

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel near Lleras Park
Close to Poblado Park and Oviedo Shopping Center, Hotel Helene provides amenities like a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), local meal delivery service, and luggage storage
  • Outdoor furniture, smoke-free premises, and an elevator
  • A 24-hour front desk and a living plant wall
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Helene offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hair dryers, and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–8:30 AM: COP 25000-50000 per person
  • 1 restaurant
  • Room service available

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 100
  • Smooth flooring in room
  • Stair-free path to entrance
  • 1 stairs to reach property
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Couples dining
  • Living plant wall
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free tea bags/instant coffee
  • Local meal delivery service
  • Minibar

More

  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Mobile key entry
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from 10:00 PM– 5:00 AM for a fee of COP 100000.

What time is check-out at Hotel Helene?

Check-out is at 11:00 AM.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Oviedo Shopping Center and Santafé Mall are also within 1 mi (2 km). Poblado Station is 18 minutes by foot.

Hotel Helene Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 85 out of 149 reviews
Rating 8 - Good. 28 out of 149 reviews
Rating 6 - Okay. 16 out of 149 reviews
Rating 4 - Poor. 16 out of 149 reviews
Rating 2 - Terrible. 4 out of 149 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saul, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

DIEGO, Ephrata

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

Orlando, Santo Domingo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

4/10 Poor

Aixa

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Amarili

Muy buenos
Stayed 2 nights in Oct 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Henry

Stayed 5 nights in Aug 2024

4/10 Poor

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Stayed 5 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Stayed 7 nights in Aug 2024

6/10 Okay

Rolando

Liked: Cleanliness, staff & service
NO lo dejen perder
Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena. Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha. Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal. Por Último, ya es tiempo de cambiar las toallas.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE "LISTEN" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Stayed 14 nights in Jul 2024

10/10 Excellent

CrisJoel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Nel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Stayed 4 nights in May 2024

8/10 Good

Nano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10 Excellent

Digna, Kew Gardensn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Valeria

Stayed 3 nights in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Melissa E.

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Stayed 3 nights in May 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Stayed 1 night in May 2024

10/10 Excellent

ONEIL

Nice and cozy
Stayed 3 nights in Apr 2024

6/10 Okay

Edward Danilo

Liked: Staff & service, amenities, property conditions & facilities
ac dint work a littel onsafty cros the road is headache and lot of people asking for money and it get annoying
Stayed 7 nights in Mar 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024