4/10 Poor
Philip, London
31 March 2016
Disliked: Staff & service, property conditions & facilities
Won't be rushing back!
The address given in the confirmation email was wrong and we ended up at a hostel Casa Blanca in another part of the city. Luckily the hostel called us another taxi otherwise we would have been stranded in the middle of the night in what seemed like an unsafe area.
The hotel had no record of our booking when we arrived - I guess they don't check emails. But they gave us a room anyway.
It was basic but ok - definitely a case of getting what you pay for. We ended up staying five nights just for convenience and we were on a tight budget at the time.
Positives:
- A good location - lots of restaurants nearby and felt relatively safe at night
- They did some laundry for us which was done well
- It was cheap!
Negatives:
- Staff lacking any customer service skills
- Occasionally loud at night (some strange fellow residents who left their room doors open and were shouting)
- We had to ask for sheets every single day as the cleaner kept taking them away and not replacing them - weird!