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JW Marriott Hotel Medan

5.0 star property
Let go of stress and give into relaxation amidst serene gardens or soothing spa treatments.

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Photo gallery for JW Marriott Hotel Medan

Outdoor pool
Exterior
Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe
Banquet hall
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Parking included
  • Spa
The current price is SAR 295
SAR 357 total
includes taxes & fees
28 Feb - 1 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Panoramic Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LED TV
Separate bedroom
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior detail

Aryaduta Medan

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, (231)
The price is SAR 147
SAR 178 total
includes taxes & fees
2 Mar - 3 Mar
Aryaduta Medan

About the neighborhood

Map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

What's nearby

  • Grand City Hall - 9 min walk
  • Tjong A Fie's Mansion - 16 min walk
  • Medan Mall - 3 min drive
  • Sun Plaza - 3 min drive
  • Maimun Palace - 4 min drive

Getting around

  • Medan Station - 11 min walk
  • Medan (KNO-Kuala Namu Intl.) - 45 min drive

Restaurants

  • ‪Executive Lounge - ‬2 min walk
  • ‪Taipan Restaurant - ‬3 min walk
  • ‪Sari Laut Nelayan Restaurant - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Sate Nasional - ‬7 min walk

About this property

JW Marriott Hotel Medan

Luxury eco-certified hotel near Sun Plaza
Located close to Grand City Hall and Tjong A Fie's Mansion, JW Marriott Hotel Medan provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Treat yourself to a body scrub, aromatherapy, or a body wrap at Quan Spa by JW Marriott Medan, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour health club.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a free area shuttle, and a vegetable garden
  • A banquet hall, smoke-free premises, and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 287 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and separate tubs/showers
  • 55-inch LED TVs with satellite channels
  • Separate sitting areas, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 100000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: IDR 288000 for adults and IDR 144000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Marriott Cafe
  • Jade Chinese Restaurant
  • Prime Steak House
  • Marriott Gourmet

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 31
  • Lever door handles
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 484000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 10-device limit

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Does JW Marriott Hotel Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JW Marriott Hotel Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Medan?

Self parking is free at this property.

What time is check-in at JW Marriott Hotel Medan?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Medan?

Check-out is at noon.

Does JW Marriott Hotel Medan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is JW Marriott Hotel Medan located?

Located in Kesawan, this luxury hotel is within 1 mi (2 km) of Grand City Hall, Tjong A Fie's Mansion, and Sun Plaza. Medan Mall and University of North Sumatera are also within 6 mi (10 km). Medan Station is 11 minutes by foot.

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JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 386 out of 592 reviews
Rating 8 - Good. 153 out of 592 reviews
Rating 6 - Okay. 37 out of 592 reviews
Rating 4 - Poor. 12 out of 592 reviews
Rating 2 - Terrible. 4 out of 592 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John Gusti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and amenities
Stayed 2 nights in Oct 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice breakfast and friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Rohaidah Binte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very friendly hotel staff.
Stayed 1 night in Nov 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Great get away if you live in Indonesia, but not perfect. The windows are so dirty you can't see the view from the pool or rooms. The tub didn't hold water.
Stayed 1 night in Nov 2024

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experienced 😄👍
Stayed 2 nights in May 2024

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a high floor with a very good view of the whole area. Very clean and all amenities are available
Stayed 2 nights in Jun 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good
Stayed 1 night in Sep 2024

10/10 Excellent

Maksa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff very kind and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Tat Leong

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 2 nights in Jul 2024

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Stayed 2 nights in Mar 2024

10/10 Excellent

Howe Tseng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth it to stay in here. Everything is satisfying.
Stayed 3 nights in Oct 2023

10/10 Excellent

Yik How

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near a large mall
its a good hotel in close proximity to a large mall (that's a plus). It's tall...29 stories with only three lifts (that we know of) so that can entail waiting. Staff was friendly and helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
Stayed 2 nights in Mar 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 7 nights in Sep 2023

8/10 Good

ASHOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, swimming pool and spa facilities. I did not like the food in the chinese restaurant Jade which was too oily, tasteless and ordinary.
Stayed 2 nights in Sep 2023

6/10 Okay

marinus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is run down
Stayed 3 nights in Oct 2022

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice room (executive deluxe) with panoramic view in two directions. Airconditioner seem a bit undersized to keep roomtempetature stable with sun on the windows in the afternoon, so it was a bit hot. Breakfast ok, but not much western food to choose from. Service was great.
Stayed 4 nights in Jul 2022

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2022