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Four Points by Sheraton Medan

4.0 star property
Hotel in Medan with a full-service spa and a 24-hour fitness center

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Medan

Outdoor pool
Exterior
Minibar, in-room safe, soundproofing, cribs/infant beds
Aromatherapy, Thai massages, sports massages, body scrubs, facials
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
The price is SAR 159
SAR 193 total
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Hair dryer
Private bathroom
Bathrobes
Bidet
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Hair dryer
Private bathroom
Bathrobes
Bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Hair dryer
Coffee/tea maker
Free bottled water
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bathrobes
Bidet
Hair dryer
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Hair dryer
Coffee/tea maker
Free bottled water
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Bathrobes
Bidet
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

JW Marriott Hotel Medan

Pool
Hot Tub
Spa
Kids pool
9.2 out of 10, Wonderful, (582)
The price is SAR 303
SAR 367 total
includes taxes & fees
24 Nov - 25 Nov
JW Marriott Hotel Medan

About the neighborhood

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Grand City Hall - 4 min drive - 4.2 km
  • Sun Plaza - 6 min drive - 5.1 km
  • University of North Sumatera - 6 min drive - 5.0 km
  • Medan Mall - 6 min drive - 5.8 km
  • Maimun Palace - 6 min drive - 6.4 km

Getting around

  • Medan Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 60 min drive

Restaurants

  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Nasi Goreng Kak Ramla - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪A&W - ‬7 min walk
  • ‪Kopikuni - ‬9 min walk

About this property

Four Points by Sheraton Medan

Upscale hotel in a shopping district
A grocery/convenience store, a free daily manager's reception, and a coffee shop/cafe are just a few of the amenities provided at Four Points by Sheraton Medan. Treat yourself to a facial, a body scrub, or reflexology at Puncak Alam Spa, the onsite spa. The on-site restaurant, The Eatery, offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A ballroom, concierge services, and free newspapers
  • Coffee/tea in the lobby, luggage storage, and barbecue grills
Room features
All 220 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Showers, free toiletries, and hair dryers
  • 32-inch LED TVs with cable channels
  • Refrigerators, cribs/infant beds, and coffee/tea makers

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour fitness center
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Cribs/infant beds (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage - sports
  • Massage - Thai
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay
Cribs (infant beds) are available for IDR 350000.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Four Points by Sheraton Medan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Medan?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Medan?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Medan?

Check-out is at noon.

Where is Four Points by Sheraton Medan located?

Located in the heart of Medan, this spa hotel is within 2 mi (3 km) of Plaza Medan Fair, Sri Mariamman Temple, and Rahmat International Wildlife Museum & Gallery. Sun Plaza and Grand City Hall are also within 3 mi (5 km).

Four Points by Sheraton Medan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 40 out of 112 reviews" "
Rating 8 - Good. 55 out of 112 reviews" "
Rating 6 - Okay. 7 out of 112 reviews" "
Rating 4 - Poor. 6 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sondang Meyhwa Angeline, Jagakarsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024

8/10 Good

Faizal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you
This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Traveled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023

4/10 Poor

Bernard

Business traveler
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel wz family friendly.
Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

8/10 Good

Jens

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort
So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

4/10 Poor

Paul, California

Traveled with partner
Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disappointed experience
*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain looking lobby
Stayed 2 nights in Apr 2019