8/10 Good
Diane S.
24 October 2024
Liked: Cleanliness
We rented this property for our family to stay in while we attended a wedding. It is as described and a lovely home. The only thing that wasn't as clean as it should have been was the master shower. There were hairs on the floor and walls, which were not very inviting. We did have to kill a large spider in the stairway to the loft where our children stayed.
Other than those things, we enjoyed our stay very much until the last day. I had received an email/text stating that we could stay an extra few hours for a small fee. I , of course responded that we would, and completed the form & submitted it. On Sunday morning, a gentleman arrived informing us we had to be out by 10 am (which it was). He talked to my son, I didn't realize this, as I was inside the house. My son came in to inform us that we were supposed to be out -now! Some family were still sleeping! Needless to say, we woke everyone up, packed up and left. Unfortunately, it left an unpleasant feeling in all of us. I called Vacasa to discuss the issue and the individual who answered just gave me a lot of run-around and as a complete failure to communicate!
After spending over a thousand dollars to He informed me that I should contact my bank to see
if mthe home, I was extremely displeased that we were kicked out over miscommunication! If for some reason, the form I completed failed to be delivered with all the required information, why did I receive information with my extended checkout time of 2 pm?
Diane S.
Stayed 3 nights in Sep 2024