See all properties
Save

Hotel Promenade

3.5 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Promenade

Outdoor pool
Flat-screen TV
Reception
Breakfast, lunch and dinner served
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Satellite channels
Desk
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Satellite channels
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Pool
ANEW Resort White River Mbombela
Pool
Parking included
Free WiFi
Restaurant
8.0 out of 10, Very Good, (106)
The price is SAR 250
SAR 290 total
includes taxes & fees
27 Nov - 28 Nov
ANEW Resort White River Mbombela

About the neighborhood

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200

What's nearby

  • Promenade Shopping Centre - 1 min walk - 0.1 km
  • Nelspruit Market - 6 min walk - 0.6 km
  • Busamed Lowveld Private Hospital - 9 min walk - 0.8 km
  • Nelspruit Crossing Mall - 17 min walk - 1.5 km
  • Ilanga Mall - 4 min drive - 3.2 km

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chicken Licken - ‬6 min walk
  • ‪Wimpy - ‬12 min walk
  • ‪Mugg & Bean - ‬4 min walk
  • ‪Kauai - ‬9 min walk

About this property

Hotel Promenade

Family-friendly hotel in a shopping district
Consider a stay at Hotel Promenade and take advantage of a poolside bar, a terrace, and a garden. The on-site restaurant, Town Hall Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), tennis courts, and supervised childcare (surcharge)
  • Tour/ticket assistance, a front-desk safe, and a banquet hall
Room features
All 71 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, childcare services, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:00 AM: ZAR 140 for adults and ZAR 55 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Town Hall Restaurant
  • The Hotel Bar and Terrace

Things to do

  • Fitness center
  • Outdoor pool
  • Tennis

Family friendly

  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from October 19 2022 to October 18 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 55 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Does Hotel Promenade have a pool?

Yes, this property has an outdoor pool.

Is Hotel Promenade pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Promenade?

Self parking is free at this property.

What time is check-in at Hotel Promenade?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Promenade?

Check-out is at 10 AM.

Where is Hotel Promenade located?

This family-friendly Mbombela hotel is located in a shopping district, within a 10-minute walk of Promenade Shopping Centre, Nelspruit Market, and Busamed Lowveld Private Hospital. Nelspruit High School and Nelmed Medicross Medical Centre are also within 15 minutes.

Hotel Promenade Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 79 reviews" "
Rating 8 - Good. 46 out of 79 reviews" "
Rating 6 - Okay. 15 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 5 out of 79 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

THABILE NKOSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Mohamed

standard hotel in a great location.
hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

8/10 Good

lebogang

Liked: Cleanliness, staff & service, room comfort
Ms Lebogang
Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

10/10 Excellent

Bairon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sagar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complaint on rate
When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Stayed 1 night in Aug 2019

10/10 Excellent

Bertie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Cenk Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a warm, comfortable and a nice stay
Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Stayed 2 nights in Jul 2019

8/10 Good

Sibongi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best time
It was so good and security is valued and friendly staff
Stayed 1 night in Jul 2019

8/10 Good

SN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Serafina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noise and unhappiness
I booked for a double bed but I was given a twin. There was noise.
Stayed 2 nights in Jun 2019

8/10 Good

Philani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

6/10 Okay

Mmotse David

Disliked: Cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Nkosithethile

Liked: Cleanliness, room comfort
Hotel Prominade
Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Stayed 3 nights in Apr 2019

2/10 Terrible

Musa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Promenade needs to really improve
Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Stayed 2 nights in Mar 2019

6/10 Okay

Daniel

Liked: Cleanliness
No hot water!!
Stayed 1 night in Mar 2019

6/10 Okay

Tshidiso

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than met our expectations.
The hotel is safe and secure. Food and service more than met our expectations.
Stayed 1 night in Jan 2019