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"MUST READ. Hotel did not honour booking through hotels.com and I had no choice but to pay an increased price for the room again. Case is registered with Hotels.com Apparently the hotel has changed ownership, the new owner has nothing to do with hotels.com and states he does not receive any money. Upon arrival in freezing cold, wind and rain, we had little choice but to pay 30% more, and pay for a full night stay. Hopefully hotels.com will refund the booking amount charged as we booked through their platform. Additionally, you have to pay extra for a heater if you want one in the room, which would be essential if you dont want to turn to ice in the night. Room was clean and comfortable, bathroom has a pungent smell. Long tiring walk to the mall. View was good. Very noisy with other customers, can hear everything from reception to children screaming."

"We had an amazing stay. The staff was very cooperative and property was well maintained "

"Hotel had a nice bathroom & view. Very cozy & close to Mall Road"

"Staff was excellent. Sometimes the Shuttle was not available for pickup."

"Amazing views and room "

"Very nice stay"

"Access to the mall is the only plus. Furnishings in the rooms are outdated and dirty. I never sat in a sofa before that has no back cushions to support you. No convenient electrical outlets to plug electronics or bedside medical devices like CPAP. Breakfast is same old average tasting buffet. No parking. You may get locked out if you are a late night player. Turns absolutely dark at night even the walkways and stairwells to the rooms, so keep a flashlight on hand. I give 2-3 stars, only for the staff friendliness and courtesy.?"

"Excellent "

"It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly"