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"Great stay despite a stumbling beginning."

"We booked this very expensive over rated appartement hôtel for our 4 nights stay as a family. They only provided 2 bath sheets even though there was 4 of us, I asked for more and was told it would be 6 euros per towel. I could buy towels for that prices and keep them! The bathroom had a terrible sewage smell that wouldn’t go away. Glad we only went back to sleep. Kids refused to use it and brushed their teeth in the kitchen. That flat should have never been rented out. Will never stay there...

"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price we’ve paid the conditions could be better. The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "

"Isolation phonique inexistante, vous entendez la conversation des voisins. Appartement sale, pas de produits d'entretien, juste un balaie usé et un lave-pont tres sale. Lit inconfortable."

"Appartement tres propre et entretenu Seule remarque un peu petit .surtout coin cuisine Alors que nous etions 4 et un chien et que j avais pourtant pris un logement pour 6 .. Rien a dire sinon "

"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit. - The patio was unusable (no privacy and plastic table and chairs were covered in bird poop). - Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours). - Check in process was frustrating. - Unit had absolutely no supplies (no hand soap, no...

"Réservation de 3 nuits avec le programme de fidélité Hôtel.com.. problème à l’arrivée, la personne de l’accueil trouve une confirmation avec Expédia. Elle ne fait aucun effort pour comprendre et trouver une solution ! Heureusement hôtel.com dispose d’un chat en ligne qui ont finit par appeler l’hôtel pour expliquer comment il fallait faire.. accueil pas très aimable et pas d’indication sur l’état des lieux à l’arrivée ! Pas de bonjour non plus lors des passages par l’accueil. Sinon studio sympa...

"We loved the property manager! She went out of her way to help us in anyway she could! She gets 5 stars! "

"Location is perfect. Very close to grotto, sanctuary, market, etc. Property is very clean and staff is very friendly. No elevator or lift. Hard for senior guests to bring their luggage upstairs. "

"Nice apartment set in Arreau. Nothing fancy but clean and would be nice for longer stays. "