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Zoetry Marigot Bay - All Inclusive

5.0 star property
Elegant beach property and 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Zoetry Marigot Bay - All Inclusive

2 outdoor pools, free cabanas, pool umbrellas
Front of property
Aerial view
4 bars/lounges, swim-up bar, poolside bar, beach bar
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking included
  • Pool
  • Bar
  • All inclusive
  • Spa
  • Room service
The price is SAR 2,970
SAR 2,970 total
includes taxes & fees
9 Dec - 10 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior Suite, 2 Twin Beds, Bay View

Junior Suite, 2 Twin Beds, Bay View | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds, Bay View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 85 sq m
  • Bay view
  • Sleeps 2
  • 2 Twin Beds

Junior Suite Garden View Deal of the Day

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - twin
Down duvet
  • 85 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse, 2 Bedrooms, Private Pool (Residence)

Flat-screen TV, books

Penthouse, 2 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Sofa bed - queen
Down duvet
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 Bedroom, Private Pool (Residence)

Premium bedding, down comforters, minibar, in-room safe

Penthouse, 1 Bedroom, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms, Private Pool (Residence)

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Penthouse, 3 Bedrooms, Private Pool (Residence)

Private pool

Penthouse, 3 Bedrooms, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 292 sq m
  • Bay view
  • Sleeps 7
  • 3 King Beds OR 2 King Beds and 1 Queen Sofa Bed

View all photos for Room, 1 Bedroom (Residence)

Premium bedding, down comforters, minibar, in-room safe

Room, 1 Bedroom (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Flat-screen TV
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 Bedroom, Private Pool (Residence)

Espresso maker, electric kettle

Room, 1 Bedroom, Private Pool (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 125 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms (Residence)

View from room

Room, 2 Bedrooms (Residence)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 210 sq m
  • Bay view
  • Sleeps 5
  • 2 King Beds and 1 Queen Sofa Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Twin Beds, Garden View (Resort View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Twin Beds, Garden View (Resort View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 85 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Bay View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Bay View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 85 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View (Resort View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Resort View)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Down duvet
  • 85 sq m
  • Sleeps 2
  • 1 King Bed

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SAR 1,892 total
includes taxes & fees
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About the neighborhood

Map
Marigot Bay, Marigot Bay, Castries

What's nearby

  • Marigot Harbour - 2 min walk - 0.2 km
  • Marigot Bay - 6 min walk - 0.5 km
  • Roseau Valley Banana Plantation - 17 min walk - 1.5 km
  • St. Lucia Town Hall - 13 min drive - 11.0 km
  • Anse Chastanet Beach - 66 min drive - 32.8 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 70 min drive

Restaurants

  • ‪KFC - ‬6 min drive
  • ‪Armandos - ‬13 min drive
  • ‪Cricketer's Pub - ‬12 min drive
  • ‪KFC - ‬12 min drive
  • ‪Piton's - ‬12 min drive

About this property

Zoetry Marigot Bay - All Inclusive

Luxury all-inclusive property near Marigot Bay
Located close to St. Lucia Rain Forest, Zoetry Marigot Bay - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. This property is a great place to bask in the sun with sun loungers, a free beach shuttle, and sailing. Indulge in a massage at The Spa Village, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Caribbean cuisine. The 24-hour gym offers Pilates classes and yoga classes; other things to do include windsurfing, motor boating, and horseback riding. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a grocery/convenience store and concerts and live shows.
You'll also enjoy perks such as:
  • 2 outdoor pools with free cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • A roundtrip airport shuttle (surcharge), express check-in, and a reception hall
  • Free newspapers, a 24-hour front desk, and luggage storage
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 124 rooms offer comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Showers, bidets, and hair dryers
  • Flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Cooking
Language
Yoga

Entertainment

Onsite entertainment and activities

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Onsite parking options include a carport
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 37 miles
  • Free beach shuttle

Food and drink

  • 4 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • The Grill at 14⁰ 61⁰
  • Rum Cave
  • Hurricane Hole
  • The Brut Bar

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Boat tours
  • Concerts/live shows
  • Evening entertainment
  • Fishing
  • Full-service spa
  • Hiking/biking trails
  • Horse riding/rentals
  • Karaoke
  • Motor boating
  • Pilates classes
  • Sailing
  • Sauna
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Free newspapers in lobby
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Dock
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Massage/treatment rooms
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Smooth flooring in room

More

  • Beach towels
  • Books
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 5:30 AM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before midnight
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for a 3 night deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Capella Lucia Hotel Marigot Bay St.
Capella Marigot Bay St. Lucia
Capella Marigot Bay Resort Saint Lucia
Capella Resort Saint Lucia
Capella Saint Lucia
Marigot Bay Resort Capella
Resort Capella
Marigot Bay Capella
Capella Marigot Bay Resort Marina Saint Lucia
Marigot Bay Resort
Discovery Marigot Bay
Discovery At Marigot Bay Hotel Marigot Bay
Discovery Hotel Marigot Bay
Marigot Bay Resort Marina By Capella

Frequently asked questions

Does Zoetry Marigot Bay - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

Is Zoetry Marigot Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zoetry Marigot Bay - All Inclusive?

Valet parking is free at this property.

What time is check-in at Zoetry Marigot Bay - All Inclusive?

Check-in start time: 5:30 AM; Check-in end time: anytime.

What time is check-out at Zoetry Marigot Bay - All Inclusive?

Check-out is at midnight.

Does Zoetry Marigot Bay - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Are there all-inclusive benefits at Zoetry Marigot Bay - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include language classes, cooking classes, yoga classes, and more.

Where is Zoetry Marigot Bay - All Inclusive located?

Situated on the waterfront, this all-inclusive property is 0.3 mi (0.5 km) from Marigot Bay and within 25 mi (40 km) of Reduit Beach and Anse Chastanet Beach. Sulphur Springs and Soufriere Drive In Volcano are also within 25 mi (40 km).

Zoetry Marigot Bay - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 449 reviews" "
Rating 8 - Good. 110 out of 449 reviews" "
Rating 6 - Okay. 32 out of 449 reviews" "
Rating 4 - Poor. 20 out of 449 reviews" "
Rating 2 - Terrible. 15 out of 449 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Rose-Ann

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Transportation
Stayed 4 nights in Nov 2024

4/10 Poor

Raven

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dated rooms
Stayed 1 night in Nov 2024

6/10 Okay

Ilir

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I didn’t like the long wait time in the restaurant maybe for an hour until your food that you ordered to be ready and served to you . Same experience was in pool bar area ,
Stayed 5 nights in Nov 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was clean. We just couldn’t get room service on our last night and T.V remote control stop working. Other than that it was an awesome time.
Stayed 3 nights in Nov 2024

10/10 Excellent

Contessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cleanliness and welcoming spirit from the staff. They bent over backwards to make sure my wife enjoyed her bday weekend at the resort. We upgraded our room to include a plunge pool which was no hassle. We also had a private dinner in the treehouse and a couples massage where the staff was the best. We have decided to go back in 2 years with the children.
Stayed 3 nights in Nov 2024

10/10 Excellent

Allester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, awesome staff!! Definitely recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

anthony, waxahachie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Oct 2024

8/10 Good

Roshell

Liked: Cleanliness, staff & service, property conditions & facilities
They didn't have the right room that I paid for originally and I had to go thru my emails to show proof. The steps that ai read about wasn't as bad as I thought. I was one level under the top floor (55) steps. Be careful and watch you step on the brick steps. The food was okay but they are not giving you alot but it might be all you need. The Hurricane Hole was nice to sit and eat and look at the water area. Coco Cafe was cute and a nice cool place to have a drink and sweets (cakes, pies n ice cream) I enjoyed by time here at this resort. It's more laid back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Oct 2024

6/10 Okay

Clayton Carteaux

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall the stay was great. The wine tasting is great on Sunday. The rum tea sting is also good. Along with the spa staff and massages. However the biggest issue came down to the concierge service. They have poor communication between them selfs. I went to book a few different trips outside the resort and only one got booked due to poor communication on their part. I ordered a special dinner for my wife’s and my anniversary confirmed it the morning over and that night it did not happen. They acted as if they had booked it and the other couple took to long. However the menu I ordered for us they did not have any of it. They take forever to respond to emails and tell you can book thing once you arrive. However every time we went to the concierge it was some different or no one was there to help you. We meet other couples there who had a great time but had experienced similar issues.
Stayed 8 nights in Oct 2024

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be fair, we went during the off season (September and hurricanes) and it seemed like they were low staffed with low occupancy, but overall the resort is fantastic, with lots of daily activities and we highly recommend Joy’s adventure to the volcano mud baths and waterfall! Definitely worth the trip!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Amanda, Sutton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible! The resort is beautiful, the staff fantastic and I LOVED the food at the Hurricane Hole restaurant, best all inclusive food I think I’ve ever had! Highly recommend staying here
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexis, Tinley Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

rohan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing. Food was amazing.
Stayed 4 nights in Aug 2024

6/10 Okay

Marcus

Traveled with partner
Liked: Staff & service, property conditions & facilities
I did not like the bats living on the balcony and we had the hardest time getting wash cloths. Breakfast was great though.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ashlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I had a fantastic stay at Zoetry. The staff was incredibly welcoming and friendly and really made our stay special. The amenities and things to do were fantastic and our short stay really was well spent.
Stayed 4 nights in Jul 2024

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the staff, everyone was so attentive to our needs and wants. The peace and security that is displayed is priceless. The daily activities that they provide is amazing. I will definitely return next year.
Stayed 6 nights in Aug 2024

8/10 Good

alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Quiet place to relax.
Stayed 5 nights in Jul 2024

10/10 Excellent

Naajee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still reeling over our beautiful time at the Zoetry St. Lucia! My husband and I came for our honeymoon and were amazed at the level of service and friendliness across the entire staff. This is the perfect destination if you want a mix of a relaxing vacation with some fun activities. We wanted to shout out a few people for making our stay extra special! Caleb was the ULTIMATE bartender providing us with delicious drinks and great conversation every time we frequented the swim up pool bar! He greeted us every time we walked by the pool area! Nigel was an excellent bartender who was the life of the party dancing on the sunset cruise! Jay was a fantastic Yoga teacher who is extremely knowledgeable about fitness! At the gym, he helped my husband and I work on our strength training forms! He also hosted a super fun mixology class that helped us hone in on our bartending skills! Darceyl was very knowledgeable about the art of body scrub making and was full of good conversation and a few laughs! Tracey served us a special private dinner in a tree house on the resort. Each course was delicious and fresh! She went above and beyond when she escorted us back to our room with an umbrella after our meal. We wanted to shout out the entire concierge team at the library and specifically Johann for checking in with us and helping us to book memorable activities! We wish we could have remembered every single person’s name because truly we were in awe by the service. Thank you!
Stayed 10 nights in Jul 2024

10/10 Excellent

Yuriy

Stayed 1 night in Jul 2024

10/10 Excellent

aditya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms, fresh delicious food, friendly and hospitable staff, 2 swimming pools made for a wonderful all inclusive experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

2/10 Terrible

Frank, Savannah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
1. There was no hot water in either sink or shower, water pressure was very low which made bathing difficult and unpleasant. Also, the toilet didn't flush fully. I notified the desk starting at 9:00 pm as we only got to our room at around 7 pm due to it not being ready at our 4:45pm arrival. 2. So, we went walking around and then we went to dinner and then hoped to shower and go to bed, yet there was no robes in the room, only one set of slippers 3. Our room had no electrical converter as given to other guests and although we asked, were never given one. 4. Upon arrival at 4:45pm our room was not ready yet stated check in is at 4pm. We did not have access to our room until 7pm. 5. The staff committed to put our suitcases in our room when it was ready so they would be there for us. Yet when we retuned from dinner only one suitcase was in the room and my daughters suitcase was not there as promised and we had to call for it. 6. At around 10:15 we received notice that the manager wanted us to move rooms. This after three hours of giving notice of issues and by that time, I relayed it was too late as we had to leave early at 8:30. 7. At 10:45 pm a man came to our room offering to move us. My daughter was already in bed trying to sleep and I relayed this was not an acceptable or comfortable solution. 8. This morning we woke tired and the morning desk told me the night staff didn't relay any details regarding any of the above. So they were completel
Stayed 1 night in Jun 2024

10/10 Excellent

Rydell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive experience. Food and cafe was exceptional.
Stayed 2 nights in Jun 2024