The room was clean but the service was terrible, the lady at the front desk did not go out of her way to make us feel welcome at all. We asked if we could check in early as we drove through the night from Ontario ( little over 8 hours) to attend a military graduation and notice an empty room on the way from the back parking lot, she told us that she didnt have any rooms available when we had just seen one. Then asked if we could at least use the handicap bathroom near the front desk so we could change our clothes and freshen up and again she said no. We left very disappointed. During our supper with the family at around 6:00pm, she calls us asking for payment to keep our room or she would give it to someone else, so because everything was booked in Saint Jean sur Richelieu and we needed a place to sleep we paid it over the phone, unwillingly, and to add to the check-in your websits states 11:00pm. When we got to the hotel that evening around 8ish, the room she gave us was the empty room we saw in the morning. We will neved stay there again not because the hotel was not nice, only because of the lady's lack of customer service, and unfriendliness.