Confirmed and paid for reservations two months in advance of trip with confirmation emails from the manager. Upon arrival, was told that reservation was for previous night and we lost pre-paid reservation. They said they were completely booked and blamed staff for error. Only upon showing them confirmation emails for correct date from manager did they offer to put us up in a farmhouse near the property with no electricity or running water.
At that time a bus load of German tourists pulled up. After talking with them, we found out they had booked their rooms AFTER we made our reservations, and apparently, the hotel manager decided to go with a bigger group in lieu of honoring our reservations.
Only after lots of talking and arguing, did they agree to find rooms for us at another location and refund all of our money - they originally wanted to just transfer funds to the other hotel, even though the room rates were significantly less.
The most upsetting part was that they weren't honest about giving away our rooms. And at no time during the interaction did they offer us a seat, glass of water, or any solution to our dilemma until we pressed them to do so. Luckily, we had Africaans speaking friends with us or we wouldn't have been able to work anything out.
We spent thirteen nights in Namibia at 10 different lodges. Our experiences with all other lodges were excellent. Would not recommend this lodge to anyone - the managers are dishonest and rude.