Hotel staff were very friendly and helpful despite the language barrier. The swimming pool is fantastic although it can get very crowded during the day. The cleanliness of the room leaves much to be desired for a 4-star hotel. There is a disinfectant bottle at each floor but, like everywhere in Mardin, no one wears a mask. That could be because of the sweltering weather. Hotel is very far from the city center & most of the cites of attraction. So for those who do not come with their cars, be ready to have enough money on you for taxis.