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Marriott's Crystal Shores

3.5 star property
Eco-certified condo resort with 2 restaurants and 3 outdoor pools

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Villa, 2 Bedrooms, Balcony | Living area | Flat-screen TV, DVD player
Villa, 2 Bedrooms, Balcony | Premium bedding, in-room safe, blackout drapes, iron/ironing board
Beach nearby
3 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Hot Tub
  • Gym
The current price is SAR 4,126
SAR 4,579 total
includes taxes & fees
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Villa, 3 Bedrooms, Balcony

Flat-screen TV, DVD player

Villa, 3 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 137 sq m
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Balcony, Poolside, 3rd-5th FL

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 3 Bedrooms, Balcony, Poolside, 3rd-5th FL

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 137 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony

Villa, 2 Bedrooms, Balcony | Living area | Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 124 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony, Poolside, 6th-15th FL

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Balcony, Poolside, 6th-15th FL

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony, Poolside, 3rd-5th FL

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Balcony, Poolside, 3rd-5th FL

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Balcony, Poolside, 6th-15th FL

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 3 Bedrooms, Balcony, Poolside, 6th-15th FL

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 136.9 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony (island)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony (island)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony

Villa, 2 Bedrooms, Balcony | Living area | Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 124 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony (Hearing Accessible)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony (Hearing Accessible)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Poolside (Hearing Accessible)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Poolside (Hearing Accessible)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Poolside (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Poolside (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Poolside (Hearing Accessible)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Poolside (Hearing Accessible)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Poolside (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Villa, 2 Bedrooms, Poolside (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Balcony (Hearing Accessible)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony (Hearing Accessible)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • Studio
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms, Balcony

Flat-screen TV, DVD player

Villa, 3 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 137 sq m
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 9
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony

Villa, 2 Bedrooms, Balcony | Living area | Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 118 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Balcony (Mobility Accessible, Roll-In Shower)

Flat-screen TV, DVD player

Villa, 2 Bedrooms, Balcony (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 103 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Map
600 S Collier Blvd, Marco Island, FL, 34145

What's nearby

  • South Marco Beach - 4 min walk - 0.4 km
  • Winterberry Beach - 4 min walk - 0.4 km
  • Marco Island Ski & Watersports - 12 min walk - 1.0 km
  • Marco Beach - 4 min drive - 2.4 km
  • Tigertail Beach - 7 min drive - 4.9 km

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Sunset Grille - ‬14 min walk
  • ‪Korals Sushi & Cocktail Lobby - ‬10 min walk
  • ‪Doreen's Cup of Joe - ‬5 min drive
  • ‪Quinn's on the Beach - ‬9 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Marriott's Crystal Shores

Eco-certified condo resort with 2 restaurants and 3 outdoor pools
This smoke-free condo resort features 2 restaurants, 3 outdoor pools, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Each condo provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a sofa bed and a coffee/tea maker, while a flat-screen TV with cable channels and a DVD player provide a bit of entertainment. Change of bedsheets is available on request.
Marriott's Crystal Shores offers 219 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Accommodations are furnished with double sofa beds and dining tables. Beds feature premium bedding. Flat-screen televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Audubon, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Exterior

Hilton Marco Island Beach Resort and Spa

  • Pool
  • Hot Tub
  • Spa
  • Restaurant
8.8 out of 10, Excellent, 1,311 reviews
The price is SAR 1,049
SAR 1,331 total
includes taxes & fees
30 Mar - 31 Mar
Hilton Marco Island Beach Resort and Spa

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 3 outdoor pools
  • Sun loungers
  • 3 hot tubs
  • Sauna
  • Pool cabanas (surcharge)

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • Covered self parking on site (USD 31.80 per night)
  • Wheelchair-accessible parking available
  • Limited onsite parking (max 1 space per unit)
  • Electric car charging station on site
  • Car recommended

Restaurants on site

  • Stilts Bar & Grill
  • Pizza Cucina

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Toaster
  • Blender

Dining

  • 2 restaurants
  • 1 bar
  • Dining table

Bedrooms

  • Premium bedding
  • Alarm clock
  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • Shower/tub combination
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable service
  • DVD player

Outdoor areas

  • Barbecue grill
  • Picnic area
  • Firepit

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar near toilet
  • Toilet grab bar height (inches): 33
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Safe
  • Iron/ironing board
  • Phone
  • Blackout drapes/curtains
  • Safe at front desk
  • ATM/banking services
  • Free local calls
  • 24-hour front desk
  • Change of bedsheets (on request)

Things to do

  • 24-hour fitness center
  • Waterslide
  • Fitness classes on site
  • Pilates classes on site
  • Golf nearby
  • Golf lessons nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 219 rooms
  • 14 floors
  • Access via exterior corridors

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered self parking fee: USD 31.80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott's Crystal Shores
Marriott's Crystal Shores Hotel
Marriott's Crystal Shores Hotel Marco Island
Marriott's Crystal Shores Marco Island
Marriott`s Crystal Shores Hotel Marco Island
Marriott's Crystal Shores Marco Island, Florida
Marriott's Crystal Shores Marco Island
Marriott's Crystal Shores Condominium resort
Marriott's Crystal Shores Condominium resort Marco Island

Frequently asked questions

Does Marriott's Crystal Shores have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–7:00 PM.

Is Marriott's Crystal Shores pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Marriott's Crystal Shores?

Self parking is available for USD 31.80 per night. Limited spots are available.

What time is check-in at Marriott's Crystal Shores?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Marriott's Crystal Shores?

Check-out is at 10 AM.

Where is Marriott's Crystal Shores located?

Located in South End, this eco-certified condo resort is within a 5-minute walk of Marco Golf and Garden, South Marco Beach, and Winterberry Beach. Marco Island Center for the Arts and Marco Island Ski & Watersports are also within 15 minutes.

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Marriott's Crystal Shores Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 155 out of 217 reviews
Rating 8 - Good. 47 out of 217 reviews
Rating 6 - Okay. 4 out of 217 reviews
Rating 4 - Poor. 6 out of 217 reviews
Rating 2 - Terrible. 5 out of 217 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, communication
Perfect getaway
Stayed 1 night in Mar 2025

10/10 Excellent

ABEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent!!!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Ailyn

Liked: Cleanliness, property conditions & facilities, communication
Great place for our family of 4. Direct on the beach and many restaurants across the street. Cons: Check-out too early, at 10am.
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, room comfort, communication
Home away from home
The hotel was beautiful and well maintained. Staff was friendly. The rooms are large and well equiped with everything you need for a comfortable stay. The resort is more a home away from home then a hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Yunaisa

Liked: Cleanliness, property conditions & facilities, communication
Excellent hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Incredible in all area's.. Great for vacations with the whole family..
Stayed 4 nights in Jun 2022

10/10 Excellent

sandor

Liked: Cleanliness, property conditions & facilities, communication
Nice property !
Stayed 2 nights in Sep 2023

10/10 Excellent

Lau

Liked: Cleanliness, amenities, property conditions & facilities, communication
We spent a wonderful weekend everything it is amazing, we will return soon.

10/10 Excellent

Marlene

Liked: Cleanliness, room comfort, communication
Perfect gateway
It was a great vacation this hotel is a plus very family oriented
Stayed 5 nights in Sep 2023

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super clean, modern renovation, quiet, peaceful
Stayed 1 night in Sep 2023

10/10 Excellent

Arleet

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property in general but specially the villa was above our expectations. Super recommended for families with little kids. We really enjoyed and are thinking of coming back soon.
Stayed 1 night in Jul 2023

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
The reason communication was terrible is because the beach was contaminated and they did not warn guests of the risk. (DOH-Collier issues water quality health advisory on three Marco Island beaches; E coli at issue) The hotel has very good facilities and fun activities for children and adults. They charge $30 per night for parking, that's something new. We went in July and we didn't have to pay for
Stayed 1 night in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent and clean
Stayed 2 nights in Jul 2023

10/10 Excellent

Boaz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing
Stayed 4 nights in Sep 2023

10/10 Excellent

nadia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in May 2023

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 2 nights in Jul 2022

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
The beach was crowded with people from outside of the hotel with music so loud that we couldnt rest on the sand quiet. I suggest to take care of that specially if we are paying such a high rate for our villa- Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities, communication
This maybe one of the most beautiful units in the Marriott Vacation Club. The kitchen was modem and full equipmentmen. We did not use the restaurants since we ate in the unit. The beach and the pools are very nice. The sunset was incredible.
Stayed 2 nights in Aug 2023

8/10 Good

Tracy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is beautiful and the pools and beach were wonderful. The staff was great and very accommodating. Our room was in need of a few updates (dishwasher) and it was a handicap room so we wished the shower had at least a curtain. There was some construction going on, but overall, fantastic resort.
Stayed 2 nights in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is extremely nice and very well kept. Our rental was actually a two bedroom apartment with views of the street and lateral view of the water. Immaculate and luxurious, huge full kitchen and large balcony, comfortable bathrooms etc The pools on site were large and accommodated a large number of people (there are two of them, one on each level) and the property itself is very well cared for. Staff at the bars and restaurant on site are very nice and the front desk staff couldn’t be more helpful or accommodating. I proposed to my now fiancé during this trip over New Year’s Eve and the staff helped me decorate the room per my request while we were away at dinner on the 31st and even provided us very nice champagne for the post midnight toast. I was super happy and will gladly stay with them again when visiting marco island

4/10 Poor

Sara

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
They only give one parking permit per apartment and they don't give another option! How is it possible for 8 people to fit in a car? The people at the reception are very rude and we ask to speak to the manager and they are also rude and they send you to park in the shopping malls, across the street, it does not matter if you have children or people with disabilities
Stayed 1 night in Sep 2023

8/10 Good

Leonor

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This is a beautiful place to stay. People were nice. The only thing was not happy about, is that I took a shower and went to dry off with the towel and the towel had a big stain. Sorry to say but it looked like feces and I had wiped my face with it. I was grossed out the whole day. I did complaint and they were nice, apologizing and told me that they were going to send someone to change our towels and clean the room. When we came back. It never happened, We asked them again but still nobody came to change the towels. The hotel is beautiful but service wasn't as expected.
Stayed 2 nights in Aug 2023

2/10 Terrible

Chad

Disliked: Amenities, property conditions & facilities, communication
really frustrating that when i called hotel directly (at this point i have been told that there are no workers who do reservations at the hotel and that I must have been transferred) to make a reservation they offered me two free kids breakfasts with our stay. I would not have known to ask for that. when we went down for breakfast the server had no idea our breakfast was free and she suggested i go to the front desk. we would have never gotten a full buffet for the kids as one of them ordered only cereal and one ordered pancakes. and we prob would have just went somehwere else where my omelet wouldnt have been $22. insane price for an omelet with nonorganic ingredients. the lady at the front desk was not kind smiley or helpful and said it wasnt the hotels fault it was reservations fault. when i showed her the phone number i called she said ow that was our number but they must have transferred you. i then asked to talk to the manager. everyone passed on the blame and was pretty rude at your hotel. if someone is going to be offering free breakfasts but actually lying its a pretty low way to sell a room. just dont even offer that if you cant live up to that. I would expect that from somewhere other than a higher level mariott
Stayed 1 night in Mar 2024

10/10 Excellent

Eivys

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy tranquilo personal amigable
Stayed 2 nights in Feb 2025

10/10 Excellent

PAWEL

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Oct 2024