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"I had a lovely stay at this hotel - my room was large with a beautiful view of the pool, and the food was delicious. The staff were so courteous and helpful. I’d like to give special praise to Swaralaya - I was taken ill one day with an anaphylactic attack. By this point, I was alone, as the rest of the group I was travelling with had left. Swaralaya looked after me, calling an ambulance, and accompanied me to hospital. She stayed with me in the emergency room, and returned to visit me with fruit the next day. When I returned to the hotel, she helped me pack my suitcase. She was so calm and attentive, assisting me at a very difficult time."

"Very attentive and friendly staff. Room was very good and bathroom excellent. Slight issue with location of room which overlooked warehouse with trucks reversing constantly so alarms sounding most of the night. Will stay again but in a quieter room please!"

"it was awsome and very clean as well. the service and staff were excellent."

"Awesome hotel with great service. The restaurant has amazing food and the breakfast buffet is abundant and yummy with many great options. The staff is so friendly, the rooms were so comfy, we didn’t want to leave! Proximity (walking distance) to Lulu mall is a big plus! Highly recommend!"

"Excellent customer service "

"I have thoroughly enjoyed my stay at the Taj, everything here runs so smoothly and the staff are so professional but friendly at the same time. I have decided to stay another week because I like it so much!"

"Good"

"Convenient location "

"We picked this hotel because of their excellent Travel Desk services. From the very first Manjusha was very responsive and helped us with our travel bookings. We made a last minute decision to go to Kochi and were looking for someone local to help with travel arrangements. Manjusha helped with picking out trip ideas for us as well as arranging a car and driver. Everything was reasonably priced and well coordinated. The hotel itself was good with friendly staff. Breakfast buffet which was included was very good. I’d recommend this place especially their concierge services."