When we arrived on Nov 9, we were told that their system did not show any booking of a room, even after we showed them the emailed booking confirmation from Expedia. We gave them 30 minutes to look for the booking but to no avail. This is the second no room available by this hotel: Two weeks before Nov 2, we received emails from Expedia advising us that our Nov 2 booking had been cancelled, We did not receive a single cancellation email from Expedia for the Nov 9 booking. 30 minutes after we left the hotel, a RedDoorz CSR called us to apologize. He told us that there was no booking from Expedia for our Nov 9 room, and they only learned of the booking when we were complaining at the front desk. Lesson learned: Use Expedia only at your peril. Two succession room bookings confirmed by Expedia turned out to be counter-productive. One was cancelled for no reason while the other did not even exist at all. Neve happened to me when I use Agoda, but unfortunately, only Expedia had those rooms "available" at those dates. Turn out that they were not actually available. Expedia is worthy of expletives.