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Neptuno Beach Hotel - All Inclusive

4.0 star property
Family-friendly fun on the beach, with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno Beach Hotel - All Inclusive

Breakfast, lunch, dinner served; Mediterranean cuisine
Lobby sitting area
On the beach, sun loungers, beach umbrellas, beach towels
Terrace/patio
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included
  • All inclusive
  • Room service
  • 24/7 front desk
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View | Desk, blackout drapes, free WiFi, bed sheets

Premium Room, Partial Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Desk, blackout drapes, free WiFi, bed sheets

Superior Double Room

Highlights

Furnished balcony or patio
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Free bottled water
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | Desk, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Desk, blackout drapes, free WiFi, bed sheets

Family Room

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414

What's nearby

  • Ammoudara Beach - 1 min walk
  • Heraklion Town Hall - 6 min drive
  • Koules Fortress - 6 min drive
  • Heraklion Archaeological Museum - 7 min drive
  • Heraklion Port - 7 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 16 min drive

Restaurants

  • ‪Πετούσης - ‬2 min drive
  • ‪Havana Beach Bar - ‬3 min drive
  • ‪Kasaoulio - ‬3 min drive
  • ‪Το Μιτατο Του Ρουβα - ‬4 min walk
  • ‪Δαφερμος - ‬17 min walk

About this property

Neptuno Beach Hotel - All Inclusive

Upscale all-inclusive property near Heraklion Port
Consider a stay at Neptuno Beach Hotel - All Inclusive and take advantage of a free breakfast buffet, a poolside bar, and a terrace. This property is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to spa services, such as a facial, a massage, or a body treatment. The on-site Mediterranean cuisine restaurant, Main Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), access to a nearby health club, and supervised childcare (surcharge)
  • A computer station, a 24-hour front desk, and an elevator
  • Guest reviews say good things about the overall condition
Room features
All 135 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • TVs with satellite channels
  • Furnished balconies or patios, refrigerators, and electric kettles

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Main Restaurant

Things to do

  • Access to nearby health club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massage - on the beach

Accessibility

  • Elevator

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 3 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Property Registration Number 1030889

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

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Frequently asked questions

Does Neptuno Beach Hotel - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptuno Beach Hotel - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neptuno Beach Hotel - All Inclusive?

Self parking is free at this property.

What time is check-in at Neptuno Beach Hotel - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Neptuno Beach Hotel - All Inclusive?

Check-out is at 11:00 AM.

Does Neptuno Beach Hotel - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Neptuno Beach Hotel - All Inclusive?

Yes, the property is all-inclusive.

Where is Neptuno Beach Hotel - All Inclusive located?

Located in Malevizi, this beachfront property is in a shopping district and within 2 mi (3 km) of Ammoudara Beach, Pankritio Stadium, and Theodoros Vardinogiannis Stadium. Nikos Kazantzakis Museum and Venetian Walls are also within 3 mi (5 km).

Neptuno Beach Hotel - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 105 reviews" "
Rating 8 - Good. 42 out of 105 reviews" "
Rating 6 - Okay. 18 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2024

4/10 Poor

Shelley

Stayed 1 night in Sep 2024

10/10 Excellent

Robert Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Stayed 7 nights in Oct 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Christina

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Stayed 12 nights in Jun 2022

10/10 Excellent

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Stayed 6 nights in Jun 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Stayed 7 nights in Oct 2021

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Stayed 1 night in Oct 2021

6/10 Okay

Carlos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Stayed 3 nights in Sep 2021

8/10 Good

Aleksandar

Liked: Staff & service, room comfort
Great food, great location, beach is nice needs more lounge chairs.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Stayed 6 nights in Jul 2021

10/10 Excellent

Brielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Sarbrindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Stayed 1 night in Sep 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, room comfort
Good but not great
We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!
Stayed 2 nights in May 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff
Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair Value for money yes
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, but not special
comfortable stay, great shower
Stayed 1 night in May 2019

6/10 Okay

Lisa, USA

Traveled with family and small children, Traveled with family
This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overall Stay
The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.
Stayed 1 night in Sep 2018

8/10 Good

Marina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little touristy
The only issue we had was that there was a terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
interrogated by staff
It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner
Stayed 3 nights in Jun 2018

10/10 Excellent

Stephen, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at your doorstep
No need to leave all inclusive means exactly that all food and drinks worth the money
Stayed 3 nights in Jun 2018