4/10 Poor
Mun Fatt David
27 December 2024
The property is quite run down. My room bathroom shelf is old. The lift is overcrowded that I have to wait for 10 minutes at peak period. The security officer does not seem to know the basic SOP on key lost and found.y key was dropped at level 15. A search was made to my room and the key was not found. I told the security to check with their counter to see if anyone had returned the key. Instead he checked his mobile that the room status is occupying (not check out). He did not follow our instruction to check with the counter. I was told to pay the lost key instead. I went to the check out counter to check if anyone returned the room 1547 key. The counter staff acknowledged that the key was returned. If only the security followed my instructions and not required me to pay, it would have saved the hassles of following through the lost key process. More room for improvement for Hatten Hotel.
Mun Fatt David
Stayed 2 nights in Dec 2024