EXTREMELY BAD CUSTOMER SERVICE! No proper phone number, no proper email, no way to contact the hotel. If you have any sort of emergency and want to try getting a refund, there’s no way to do so. I was planning on going to Umrah during the first week of Ramadan, but unfortunately my wife became hospitalized right before and I had to cancel my trip. I booked the hotel through Expedia, and contacted the hotel through Expedia several days prior to my booking, giving them enough time to respond. However, since they were not responding, Expedia got involved. Expedia tried to contact the hotel MULTIPLE TIMES for several days to get a response from the hotel, but unfortunately they were unreachable. The phone number listed on Expedia is incorrect! I called both the number and messaged it on WhatsApp, and the person said it’s a wrong number. I also found an email online on their supposed website, but that email address was invalid as well. I even provided documentation, including a letter from the hospital. It is shocking that a hotel in Makkah would be unwilling to give a refund based on a medical emergency, especially during Ramadan! I even asked to get a credit with the hotel, but I had no luck since they are unreachable. I would have been able to use that money to perform Umrah at a later time, but unfortunately the hotel did not give me a refund. Regardless of whether someone wants to get a refund or not, there should be some type of phone number or email to contact the hotel