See all properties
Save

Al Marwa Rayhaan by Rotana

5.0 star property
Luxury Makkah hotel connected to a shopping center, steps from Great Mosque of Makkah

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Al Marwa Rayhaan by Rotana

Interior
2 restaurants, breakfast, lunch, dinner served; international cuisine
View from room
Minibar, in-room safe, desk, laptop workspace
Interior detail

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • 24/7 front desk
The price is SAR 798
SAR 995 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Suite, 2 Bedrooms (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 98 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Royal Suite (Panoramic Kaaba View)

Royal Suite (Panoramic Kaaba View) | Minibar, in-room safe, desk, laptop workspace

Royal Suite (Panoramic Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 126 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spacious)

Suite, 1 Bedroom (Spacious) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 92 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 37 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Guest)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Guest)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Room)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Spacious Room)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 70 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 98 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 70 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Partial Kaaba View)

Shower, free toiletries, hair dryer, slippers

Room, 1 King Bed (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds (Spacious Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Fairmont Makkah Clock Royal Tower

Spa
Free WiFi
Restaurant
Air conditioning
8.4 out of 10, Very Good, (1000)
The price is SAR 1,011
SAR 1,221 total
includes taxes & fees
8 Dec - 9 Dec
Fairmont Makkah Clock Royal Tower

About the neighborhood

Map
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah, 24231

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • Abraj Al-Bait Towers - 4 min walk - 0.4 km
  • Well of Zamzam - 5 min walk - 0.5 km
  • Kaaba - 5 min walk - 0.5 km
  • King Fahad Gate - 5 min walk - 0.5 km

Getting around

  • Makkah Station - 15 min drive
  • King Abdulaziz Intl. Airport (JED) - 73 min drive

Restaurants

  • ‪ستاربكس - ‬3 min walk
  • ‪Dunkin' Donuts - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪البيك - ‬3 min walk
  • ‪مطعم هاجر - ‬2 min walk

About this property

Al Marwa Rayhaan by Rotana

Luxury hotel near Great Mosque of Makkah
Located close to Abraj Al-Bait Towers and Well of Zamzam, Al Marwa Rayhaan by Rotana provides a rooftop terrace, designer stores on site, and a coffee shop/cafe. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, English breakfast (surcharge), and self parking (surcharge)
  • Access to a nearby health club, a gift shop, and an elevator
  • Luggage storage, concierge services, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 503 rooms feature comforts such as 24-hour room service and fireplaces, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and a personal chef

Languages

Arabic, English, Filipino, Hindi, Indonesian, Japanese, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (SAR 250 per day)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • English breakfast available for a fee daily 6 AM–10:30 AM: SAR 100 for adults and SAR 25 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Al Bayt
  • Al Dyafa
  • Al Shorfa
  • Hala Cafe

Things to do

  • Access to nearby health club
  • Designer stores
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Coworking space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Elevator door width (inches): 47
  • Handrails in stairways
  • Stairway handrail height (inches): 24
  • In-room accessibility
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 24
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in lobby
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar
  • Paper towels
  • Refrigerator

More

  • Chef
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Fireplace
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately SAR 100 for adults and SAR 25 for children
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self parking fee: SAR 250 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
A car is not required for transportation to and from this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Makkah
Al Marwa Rayhaan by Rotana Hotel Makkah

Frequently asked questions

Is Al Marwa Rayhaan by Rotana pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Al Marwa Rayhaan by Rotana?

As of 3 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at Al Marwa Rayhaan by Rotana on 8 Dhuʻl-Hijjah 2024 start from $262.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Al Marwa Rayhaan by Rotana?

Self parking is available for SAR 250 per day. Limited spots are available.

What time is check-in at Al Marwa Rayhaan by Rotana?

Check-in start time: noon; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Al Marwa Rayhaan by Rotana?

Check-out is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Does Al Marwa Rayhaan by Rotana provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of SAR 300 per person applies.

Where is Al Marwa Rayhaan by Rotana located?

Located in Ajyad, this luxury hotel is within a 5-minute walk of Great Mosque of Makkah, Abraj Al-Bait Towers, and Well of Zamzam. Kaaba and King Abdullah Medical City are also within 6 mi (10 km).

Al Marwa Rayhaan by Rotana Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 255 out of 583 reviews" "
Rating 8 - Good. 173 out of 583 reviews" "
Rating 6 - Okay. 76 out of 583 reviews" "
Rating 4 - Poor. 37 out of 583 reviews" "
Rating 2 - Terrible. 42 out of 583 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

TOUSEEF

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all it was a good experience traveling with family for umrah.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sajid

Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

El Alaoui Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Asif, Elk Grove

Liked: Cleanliness, staff & service
Stayed 8 nights in Nov 2024

8/10 Good

BELKACEM, Katy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property should highlight that it’s almost impossible to access the paid parking garage during prayer time and give alternatives to such situation.
Stayed 2 nights in Nov 2024

10/10 Excellent

Moize

Stayed 4 nights in Oct 2024

8/10 Good

Zainab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room and good size! Smells lovely throughout the hotel, super close to the masjid which is very convenient - just a lift down. The shopping centre is also attached and lovely views of the mosque from the outdoor restaurant. Staff were great and allowed us to check in a couple hours earlier! Only issue is it can be quite busy to get to the foyer via taxi!
Stayed 2 nights in Nov 2024

10/10 Excellent

youssef

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 4 nights in Oct 2024

10/10 Excellent

Kale, Oviedo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

10/10 Excellent

Jawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yasir the reception manager was exceptionally great and professional - was able to deal with guests frustration in a great manner - his manner makes you feel at home - thank you Yasir
Stayed 2 nights in Nov 2024

8/10 Good

Firas, kuwait

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 2 nights in Oct 2024

6/10 Okay

Asif

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Shazia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Review for Al-Marwa Hotel, Makkah My husband and I recently stayed at Al-Marwa Hotel in Makkah, and it was an absolutely wonderful experience! The bed and pillows were incredibly comfortable, ensuring we both had a restful night’s sleep after our long days of umrah. The breakfast was delicious, offering a variety of options that catered to all tastes, making it a great start to our day. The location of the hotel is perfect, just a short walk from the Haram, which made it so convenient for us to perform our prayers. One of the highlights was having a speaker in the room that allowed us to pray along with the imam, truly enhancing our spiritual experience. The view from our room was absolutely gorgeous, offering a stunning backdrop that added to our overall enjoyment of the stay. The only minor drawback was the shower, which lacked a door and tended to spray water everywhere, but this was a small issue compared to the wonderful amenities and service we received. A special shoutout to Mustafa from housekeeping and Honday from the restaurant for their exceptional service! They went above and beyond to ensure our stay was comfortable and enjoyable. Overall, I highly recommend Al-Marwa Hotel for anyone visiting Makkah. It was a memorable stay, and we look forward to returning in the future!
Stayed 5 nights in Oct 2024

10/10 Excellent

Rahamat

Stayed 5 nights in Sep 2024

10/10 Excellent

Kholoud

Stayed 1 night in Sep 2024

2/10 Terrible

SAAD, Dumfries

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hello when I arrived at the hotel.I checked in and reached to my room the room was not properly cleaned and I asked reception staff to please check my room and let me know if they can change room which is clean they tooked whole day. And after whole day they decided to send room service staff to clean the room totally not satisfied. They excused that its busy area and they don’t clean their room perfectly as their manager mentioned I have to check in at noon and I arrived at night but my room was not perfectly prepared for guests. Thanks
Stayed 5 nights in Oct 2024

10/10 Excellent

Waheeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay! The staff were friendly and attentive, making me feel right at home. My room was clean, comfortable, and had a charming view. I especially enjoyed the cozy common areas and the delightful breakfast each morning. The location was perfect for exploring nearby attractions. Overall, it was a lovely experience, and I would definitely return!
Stayed 5 nights in Sep 2024

6/10 Okay

Adel

Traveled with family
Liked: Staff & service
Everything was good except showers were too small and filling up with water
Stayed 1 night in Oct 2024

6/10 Okay

Rip

Traveled with family
Liked: Amenities
Disliked: Staff & service
First they gave us a rear view instead of side view of the holy mosque as per our booking. They simply said they there is no room. Later we found lot of buds and flies/mosquitoes in the toilet when we flushed it. We made video of that and showed it to the management and hence they changed our room with better view and cleanliness. It was really a horrible situation we faced. Never encountered such situations even in 2 star hotels
Stayed 3 nights in Sep 2024

8/10 Good

Kiran Faisal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked haram view speacily for my pearnts for there umrah trip, only to be disapointed that the room they got had no haram view.. waste of money paying extra for view & not getting.. I would advise anyone who booking for someone else not to pay extra for view as unless u r there urself other then that my pearnts where very happy with the hotel staff & breakfast.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rashidul, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Hamed, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Sep 2024

10/10 Excellent

Amadou, Holly springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect
Stayed 1 night in Sep 2024

6/10 Okay

Asma

Traveled with family
Liked: Cleanliness
My family was staying 4 days , their service was good but the room has bed bugs all around which disappointed me. I hope they will compensate me cuz my mom nd brother affected with bed bugs bite. Thanks
Stayed 3 nights in Sep 2024

2/10 Terrible

Ayyazahmed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience. Paid to much with hotels.com
Paid 25% more for the same rooms. With hotels.com. It was so much cheaper at the hotel. Didn't get the king-size bad as per the booking. Breakfast doesn't have many varieties. Staff are as dum as mummys.
Stayed 8 nights in Aug 2024