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Novotel Makassar Grand Shayla

3.5 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Novotel Makassar Grand Shayla

Minibar, in-room safe, desk, iron/ironing board
Exterior
Sports facility
Lobby lounge
Breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Breakfast available
  • Laundry
The current price is SAR 140
SAR 170 total
includes taxes & fees
21 Mar - 22 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 1 Double Bed

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hair dryer
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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  • Pool
  • Spa
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  • Parking included
9.2 out of 10, Wonderful, (52)
The price is SAR 169
SAR 204 total
includes taxes & fees
7 Mar - 8 Mar
Melia Makassar

About the neighborhood

Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

  • Losari Beach - 13 min walk - 1.1 km
  • Mall Ratu Indah - 2 min drive - 1.8 km
  • Pelabuhan Makasar - 3 min drive - 2.8 km
  • Center Point Of Indonesia - 5 min drive - 3.4 km
  • Trans Studio Makassar - 6 min drive - 4.9 km

Getting around

  • Mandai Station - 34 min drive
  • Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive

Restaurants

  • ‪Mr. Dav Coffee - ‬5 min walk
  • ‪Numericca 29 - ‬6 min walk
  • ‪Pisa Kafe - ‬8 min walk
  • ‪Bakso Kartika Chandrakirana - ‬6 min walk
  • ‪Rumah Makan Kaisar - ‬3 min walk

About this property

Novotel Makassar Grand Shayla

Family-friendly hotel in the business district
You can look forward to a terrace, a garden, and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a banquet hall
  • 8 meeting rooms, smoke-free premises, and concierge services
Room features
All 320 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LED TVs with cable channels
  • Free infant beds, free tea bags/instant coffee, and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 150000 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business center
  • Conference center (5382 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Couples treatment room(s)
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Sofa bed

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Frequently asked questions

Does Novotel Makassar Grand Shayla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Makassar Grand Shayla pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Makassar Grand Shayla?

Self parking is free at this property.

What time is check-in at Novotel Makassar Grand Shayla?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at Novotel Makassar Grand Shayla?

Check-out is at noon.

Does Novotel Makassar Grand Shayla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Novotel Makassar Grand Shayla located?

This family-friendly Makassar hotel is located in the business district, within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. Losari Beach and Mall Ratu Indah are also within 1 mi (2 km).

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Novotel Makassar Grand Shayla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 49 reviews
Rating 8 - Good. 15 out of 49 reviews
Rating 6 - Okay. 6 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service, room comfort
Service and customer care in need. Food not tasty
Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023

2/10 Terrible

md amin siti noor'ain

Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023

8/10 Good

Nurwajedi

Stayed 1 night in Mar 2024

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super literie! Très bon hôtel
Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Stayed 1 night in Aug 2022

6/10 Okay

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Alfred

Stayed 1 night in Jun 2021

6/10 Okay

Frido Ananta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Fony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Stay
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店不错
Stayed 2 nights in Aug 2018

10/10 Excellent

Ludivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une nuit à Makassar
Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar
Stayed 1 night in Jul 2018

8/10 Good

Rusli Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Muhammad Imam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
All Good
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice omnfortable hotel
Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Novotel Makassar
Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017