4/10 Poor
Holly
Traveled with family
20 November 2024
Disliked: Staff & service, amenities
I’ve never been to an all inclusive before where everything costs extra - from fresh orange juice at breakfast to ice cream.
It’s a real shame because the hotel has nice facilities but it’s ruined by the fact they’re trying to get more money out of you. The bar closes at 11pm and if you ask for more than two drinks (served in tiny glasses) the staff are often very rude to you. We’ve been to many all inclusive hotels and I’ve never experienced it before where the bar staff are so impolite. One barman slammed my mum’s drinks down because she asked for more than two.
The food is ok but there’s often very large queues, which again we haven’t been used to at hotels of this standard.
Sales people constantly go round the poolside trying to sell you trips and excursions, which is understandable but sometimes stops you from being able to relax.
In the evening, the only area to sit and have a drink is by the entertainment, which is very loud. I think the hotel would benefit from opening another bar area or having the mini disco away from this main entertainment area.
Due to these issues this hotel really doesn’t feel like a 4 star hotel. We’ve been to lots of similarly rated hotels (including other hotels in Egypt) and this is unfortunately the worst we’ve experienced in a while.
If they improve their management and stop charging extra for everything this could be a great hotel!
Holly
Stayed 7 nights in Nov 2024