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Mercure Hotel Mainz City Center

3.0 star property
Mainz hotel in Neustadt with a 24-hour front desk and a coffee shop

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Mainz City Center

Reception hall
Bar (on property)
Privilege, Double Room | In-room safe, desk, blackout drapes, soundproofing
Exterior
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
The price is SAR 331
SAR 350 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Twin Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Privilege, Twin Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Privilege, Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, blackout drapes, soundproofing

Standard Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room

Privilege, Double Room | In-room safe, desk, blackout drapes, soundproofing

Privilege, Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Minibar (some free items)
TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Hilton Mainz
Pet friendly
Free WiFi
Restaurant
Air conditioning
8.6 out of 10, Excellent, (255)
The price is SAR 428
SAR 454 total
includes taxes & fees
17 Dec - 18 Dec
Hilton Mainz

About the neighborhood

Map
Kaiserstraße 7, Mainz, RP, 55116

What's nearby

  • Mainz Cathedral - 13 min walk - 1.1 km
  • Gutenberg Museum - 14 min walk - 1.2 km
  • Rheingoldhalle - 15 min walk - 1.3 km
  • Augustinerstrasse - 16 min walk - 1.4 km
  • Gutenberg University - 6 min drive - 3.5 km

Getting around

  • Mainz (QMZ-Mainz Train Station) - 2 min walk
  • Mainz Central Station Tram Stop - 2 min walk
  • Mainz (QFZ-Mainz Finthen) - 13 min drive

Restaurants

  • ‪Yorma's - ‬4 min walk
  • ‪Zenz Wirtshaus - ‬2 min walk
  • ‪Nirgendwo - ‬3 min walk
  • ‪Ayam Saman - ‬2 min walk
  • ‪Good Time - ‬3 min walk

About this property

Mercure Hotel Mainz City Center

Hotel located in Neustadt
At Mercure Hotel Mainz City Center, you can look forward to shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a bar and conference space, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), smoke-free premises, and secured bicycle storage
  • An elevator, multilingual staff, and 1 meeting room
  • Concierge services, tour/ticket assistance, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 98 rooms have comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • TVs with satellite channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 328 ft (EUR 16 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 24.50 for adults and EUR 18.50 for children
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Kaisers

Things to do

  • Bike parking
  • Bike storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (431 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High pile carpet in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Satellite channels
  • TV

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Free local calls
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 35.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 18.50 for children
  • Nearby parking fee: EUR 16 per day (328 ft away)
  • Pet fee: EUR 15.00 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Mercure Mainz City Center
Advena Europa Hotel Mainz
Mercure Hotel Mainz City Center Hotel
Mercure Hotel Mainz City Center Mainz
Mercure Hotel Mainz City Center Hotel Mainz
advena Europa Hotel Mainz (ab 04/21 Mercure Mainz City Center)

Frequently asked questions

Is Mercure Hotel Mainz City Center pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of EUR 15.00 per pet, per day. Service animals are exempt from fees.

What time is check-in at Mercure Hotel Mainz City Center?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Hotel Mainz City Center?

Check-out is at noon.

Where is Mercure Hotel Mainz City Center located?

Located in Neustadt, this hotel is within a 10-minute walk of Sanctuary of Isis and Mater Magna, Landesmuseum Mainz, and Provincial Museum of the Central Rhineland (Landesmuseum Mainz). Mainz Carnival Museums and Christ Church are also within 10 minutes. Mainz Central Station Tram Stop and Mainz (QMZ-Mainz Train Station) are within a 5-minute walk.

Mercure Hotel Mainz City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 141 out of 458 reviews" "
Rating 8 - Good. 202 out of 458 reviews" "
Rating 6 - Okay. 81 out of 458 reviews" "
Rating 4 - Poor. 28 out of 458 reviews" "
Rating 2 - Terrible. 6 out of 458 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well-kept, comfortable. Close to Altstadt. Convenient to public transportation and taxi. Good value.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in centre of Mainz
It was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city. Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Stayed 4 nights in Aug 2024

4/10 Poor

Charles

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A C didn’t work for my entire stay and staff was fairly unhelpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Mainz
Lovely hotel, spacious room with windows that opened. Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Stayed 2 nights in Jun 2024

10/10 Excellent

Tanner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable option for Mainz.
The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Fantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Very nice and helpful front desk staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great value
Very comfortable stay. Friendly staff, good breakfast, high quality linens, comfortable bed, easy check in and out. Good location, short walk to train station and easy walk to centre. Quiet area at night, felt safe. Would return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for town and the staff were excellent and very friendly 👌
Stayed 3 nights in Nov 2023

4/10 Poor

Heidi, Cincinnati

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine, but I forgot some things in the room which were never "recovered," meaning that whomever entered the room after I left, decided to keep my stuff. I was very disappointed with that. If you are sure you won't forget stuff, it's a fine place.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great First Night in Germany
Great stay for one night. Breakfast was very nice.
Stayed 1 night in Jul 2023

4/10 Poor

Richard

Stayed 5 nights in May 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Really nice hotel. We booked this last-minute and were very pleased with the staff, service, and property.
Stayed 1 night in Feb 2023

10/10 Excellent

GUILLERMO

Stayed 1 night in Sep 2022

8/10 Good

Yu hsiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück ist gut
Stayed 3 nights in Sep 2022

10/10 Excellent

Alan

Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Don’t stay here
It is currently a construction site and should not be open to guests. The staff are extremely rude.
Stayed 1 night in Aug 2022

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Construction
Nice hotel One major issue. Construction work everywhere! Water is off during the day. Wish they would have said something before going to the bathroom! Also, no onsite parking. None. Down the street you can go to a parking garage.
Stayed 1 night in Jul 2022

6/10 Okay

Kim

Disliked: Property conditions & facilities, room comfort
Basic hotel great location for station
Good location for railway station and city centre, unfortunately covered in scaffolding and builders started drilling at 7.30am!!! Room very basic & tired looking, safe didn’t work and although we were provided with a kettle, there was no water, tea/coffee, milk provided when we asked at reception, told our room rate didn’t include it, so be warned what we consider to be provided as standard in U.K. is certainly not in Germany.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be much better once construction is over
The entire area around the hotel is under construction. Nearly impossible to navigate because roads are randomly closed, just one-way, reopened/closed again. Very confusing. Eventually found the parking garage and everything was great from there!
Stayed 1 night in Dec 2021