Overall, the stay was excellent. However, upon checking in, the condo we had reserved had yet to be serviced by the cleaning crew. After an all-day drive, the last thing we wanted to experience was a condo that had yet to be serviced. Fortunately, the property manager immediately took my phone call and within a half-hour, he found a solution. Turns out the unit below ours had been serviced and was available. So we moved our luggage down one level and enjoyed our four-night stay. Great location, just a few minutes drive from downtown Magog, which was a gem of of town. If not for the check in experience, I would have awarded 5 stars across the board. My suggestion is that property management develop a system that confirms a unit has been serviced prior to the checkin time of 4 p.m.