2/10 Terrible
Alaine, Bronx
Traveled with partner
9 December 2021
Disliked: Amenities, property conditions & facilities
They took forever to connect us with the online application to open and close the doors. There was supposed to be an email sent but they didn't send it until 3pm on the check in date. So downloading it took forever and we waiting in the cold outside the building. The description didn't mention that there was no elevators, my husband had to climb 3 flights with a back injury. The stairs are old and uneven and he almost fell. That was frightening since he already injured his back and was in pain. We can't find the light switch to turn on the lights in the lobby. The app to open the locks in the room was near impossible to use. It required repetitive tries to open our room. The room smelled like cigarettes upon arriving. The hot water seems to be shared with other apartments since it ran out when my husband showed 1st at 8am. The bathroom is very very tiny. The shower head is so far above the shower stalled that it sprayed onto the electricals (hot water tank that was above the toilet). The heat didn't work. The room was freezing. The entire "hotel" setup seems to be on the entire 3rd floor and the walls are thin so you can hear others despite how considerate everyone tried to move around. Just a terrible facility.
Alaine
Stayed 2 nights in Dec 2021