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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants and bars

Choose dates to view prices

Photo gallery for Hotel Puerta América

Seasonal outdoor pool
2 bars/lounges, poolside bar
Sundeck
Zaha Hadid Space Club | In-room safe, desk, blackout drapes, soundproofing
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
The current price is SAR 566
SAR 623 total
includes taxes & fees
5 May - 6 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

Zaha Hadid Space Club | In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living room

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
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includes taxes & fees
18 May - 19 May
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About the neighborhood

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • WiZink Center - 4 min drive - 3.0 km
  • Bernabéu Stadium - 5 min drive - 3.4 km
  • Gran Via - 6 min drive - 4.7 km
  • El Retiro Park - 7 min drive - 5.1 km
  • Puerta del Sol - 9 min drive - 6.9 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Luxury boutique hotel near Bernabéu Stadium
Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and 5 meeting rooms
  • Concierge services, free newspapers, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hair dryers
  • Digital channels, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

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includes taxes & fees
18 May - 19 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 18 to October 02
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon–7:00 PM. The pool is closed seasonally each year from September 20 to June 15.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Check-out is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile and Paseo de la Castellana. Bernabéu Stadium and Gran Via are also within 3 mi (5 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 850 reviews
Rating 8 - Good. 240 out of 850 reviews
Rating 6 - Okay. 77 out of 850 reviews
Rating 4 - Poor. 44 out of 850 reviews
Rating 2 - Terrible. 18 out of 850 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025

10/10 Excellent

Rose

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 2 nights in Jan 2025

6/10 Okay

loisett

Liked: Staff & service
Disliked: Cleanliness
Bathroom
Stayed 3 nights in Mar 2025

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service
In my opinion, it's a good hotel ma it needs a renovation
Stayed 3 nights in Feb 2025

10/10 Excellent

Cintia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place!
Stayed 2 nights in Nov 2024

10/10 Excellent

Yaneysis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

8/10 Good

feng

Liked: Cleanliness
Quiet and close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and near Metro

We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near. Raul from Puerto Rico 🇵🇷 Quality Properties PR
Stayed 6 nights in Dec 2024

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our new go-to hotel in Madrid

It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities, room comfort
High cost and problems egen booked breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel Adam Horan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Detlev Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
My hotel for a short stay in Madrid. The hotel is nice, with interesting room designs from renowned architects. Little bmol, no complimentary tea/coffee and water only on the day of arrival. So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel , amazing designes
Stayed 4 nights in Aug 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food and the hotel was very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient and friendly hotel. Each floor has a unique design, but without compromising convenience for "creativity". The staff is iinvariably helpful and responsive - with both internal hotel matters and outside bookings and recommendations. Not in the very center of the city. Yet, the hotel is just a 15 mins trip from the airport and it has a short and easy public transport, walking and taxi connection to the central parts of Madrid, as well as to various parks and attractions around town.
Stayed 4 nights in Dec 2024

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are so nice every floor has a different concept
Stayed 1 night in Oct 2024

6/10 Okay

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Dont let them book you the Star Wars floor

They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Stayed 1 night in Dec 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location station close to hotel made travel very easy.
Stayed 3 nights in May 2024

6/10 Okay

GURDIAL

Liked: Cleanliness, staff & service
My opinion like a 4star hotel, not a 5 star
Stayed 1 night in Nov 2024