The staff of the hotel was very kind and friendly, Jorge , Felipe and Osvaldo they help us a lot and make our stay better.
The conditions of the hotel is below average, the rooms needs maintenance, the toilets moves, the outlets covers are broken, etc, It’s not kids safe, outlets and windows are unsafe for kids. The elevators are not enough for the capacity of the hotel, multiple time I’ve to wait between 15 to 25 minutes to catch it. The bathtub is extremely slippery. As a young people, we often slip. I can't imagine how dangerous it must be for an elderly or disabled person. During the weekends there are many activities on the Gran Ave so sleeping is difficult between the police and ambulance sirens.
Honestly I don’t recommend this hotel specially if you are traveling with kids.