Calle del Marqués Viudo de Pontejos, 3,, Piso 2, Madrid, Madrid, 28012
What's nearby
Puerta del Sol - 3 min walk
Plaza Mayor - 4 min walk
Gran Via - 8 min walk
Royal Palace of Madrid - 10 min walk
Prado Museum - 15 min walk
Getting around
Madrid Recoletos Station - 3 min drive
Sol Station - 3 min walk
Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive
Restaurants
La Mallorquina - 2 min walk
Museo del Jamón - 2 min walk
McDonald's - 1 min walk
Mimi's Creperia - 2 min walk
Sol Mayor - 2 min walk
About this property
Hostal Los Arcos
Hostal near Puerta del Sol
Close to Plaza Mayor and Gran Via, Hostal Los Arcos has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
Smoke-free premises
Room features
All guestrooms at Hostal Los Arcos include amenities such as free WiFi.
Extra amenities include:
Heating and ceiling fans
Bathrooms with rainfall showers
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Guest services
Front desk (limited hours)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Upper floors accessible by stairs only
More
Smoke-free property
Room amenities
Bedroom
Bed sheets
Ceiling fan
Heating
Bathroom
Private bathroom
Rainfall showerhead
Shower
Towels
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Property is also known as
Hostal Los Arcos Hostal
Hostal Los Arcos Madrid
Hostal Los Arcos Hostal Madrid
Frequently asked questions
Is Hostal Los Arcos pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hostal Los Arcos?
This hostal doesn't offer parking.
What time is check-in at Hostal Los Arcos?
Check-in start time: 2:00 PM; Check-in end time: anytime.
What time is check-out at Hostal Los Arcos?
Check-out is at 11:00 AM.
Where is Hostal Los Arcos located?
Located in Madrid Centro, this hostal is steps from Preciados Street and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Sol Station is only a 3-minute walk and Tirso de Molina Station is 6 minutes.
Hostal Los Arcos Reviews
Reviews
6.6
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 20 out of 82 reviews
10 - Excellent
20
Rating 8 - Good. 18 out of 82 reviews
8 - Good
18
Rating 6 - Okay. 18 out of 82 reviews
6 - Okay
18
Rating 4 - Poor. 11 out of 82 reviews
4 - Poor
11
Rating 2 - Terrible. 15 out of 82 reviews
2 - Terrible
15
7.2/10
Cleanliness
7.2/10
Staff & service
5.6/10
Amenities
5.8/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
4/10 Poor
Adam
17 November 2024
Liked: Staff & service
Great Location, No ventana.
My room lacked a window, which frustrated my body clock, and created a claustrophobic effect
They messed up our reservation. Of the 3 night stay, we had a teeny-tiny room with a single bed & no A/C offered to us for the first night because they weren't expecting us! I had the reservation in hand to prove that we should have been expected. After an hour of deliberation on their part, they reimbursed us 200 Euros for the first night. They would not allow my husband to sleep on the couch in the front , so he had to be in the same room with me on a little tiny bed . He got no sleep and I got very little. We told them we were leaving the next morning and expected a full refund. They refused . They said it was our decision not to stay there the next two nights when there would be a two-bedroom room available. We would have left the first night, except there was an event in Madrid and nothing was available. I will say, the person that was staffed that night was very apologetic.
I really like that I was able to get in late night. What I don’t line was that I have to go up stairs because is a old building and doesn’t have an elevator.
A couple of things I would suggest to improve your customer's experience is to first ensure that the photos of the rooms are accurate. The room I checked in was not the same room in the photo on the website. Second, perhaps put in the exact dimensions of the bed. The bed was too small to fit an adult comfortably. The room was rather claustrophobic, to say the least.
I booked twin room for my adult son & myself only to be given a tiny, windowless room, with a small double bed, and an arrogant and rude landlady who had no interest or concern and had a this is what I've got, we've given out the twin room to earlier arrivals!! Attitude of you didn't book with us so take it up with expedia, shocking worse hotel I've ever gone to, just walked out and found an alternative right opposite, Il Castillo, ten times better in every way, and same price, I'm now fighting for a refund.
This was the worst experience ever. Check in supposed to be at 2:00 pm we were there and the place was closed. We were calling multiples times and couldn’t get a hold of anyone. We had to pay for another hotel right in front, our plan was to pay one extra night at the other place until we could get a hold of this hotel. We came back next day, they gave us a room, this was the worst experience ever! Room had pee
In the bed, in the floor, human hair all over the bed, room
Wasn’t clean, it was obvious that some other people used the room and wasn’t clean. Wet towels on the floor, the bathroom infested with roaches and fungus and mold everywhere not to mention you can barely fit. Terrible bed, la know basic hygiene. We didn’t stay. This place shouldn’t be in business
Pésimo. Una estafa. Sin aire acondicionado. Sucio. Toallas sucísimas. Inodoro sucio. Y la ducha peor. La recepcionista te mira de arriba a abajo como si fueses delincuente (cuando la delincuente parece ella). Fue un espanto de calor, en pleno agosto. Viajo todas las semanas y este cuchitril que se hace oasar por hostal es de lo peor que me he encontrado en 3 años en Madrid (viajo todas las semanas). Por favor, no vayan
Ainhoa
Stayed 2 nights in Aug 2024
8/10 Good
Alfonso
25 August 2024
Liked: Cleanliness, staff & service
Finde en Madrid
El hostal está en pleno centro de Madrid y el precio no puede ser mejor. La recepción muy amable, incluso nos dió la habitación antes de hora y eso nos ayudó mucho
Pésimo estado de conservación. Personal muy amable y atento, eso si, igual que la encargada. Es un segundo piso, no tiene ascensor y el ruido del pasillo y de las otras habitaciones apenas te deja dormir