I made booking online via Hotel.com. On checkin, I was asked my confirmation number because the "system" was down. I was given a room after a bit of discussion. Clearly, the guy behind the desk did not have a clue what e was doing.
That night, I had a knock at my door asking for confirmation number on three different occasions, 1am, 5 am and 10am. The first two times, I was polite, by the third time I'd had enough.
Next day went to the hotel manager who calls in the porter to help him find my booking and sort it out. It was sorted.
The rooms are clean, the service is good, the kettle was broken and was replaced without any issues.
It is a three star hotel and it is head and shoulders above any other "3 star" in the area.
Very close to the entrance of Masjid (womens section), close to shops, hospital at the rear, pharmacy 5 mins walk away, supermarket - 5 mins walk away, there are stalls just on the other side of the road selling all kinds of merchandise, pakistani restaurants and dates shop 15 mins walk behind the hotel with pedestrian road crossing staffed by traffic police.
In all good hotel but if you are looking for a upgrade, I'd recommend Elaf Tayba which is next door.
Enjoy your stay!