We booked this hotel while planning our first visit to Saudi Arabia. As non-Muslims in a holy city, we wanted to stay with a trusted hotel chain in case we needed help navigating the city. The rooms looked nice online, and the ratings were good, so we decided to give it a try despite the high price.
Firstly, I want to commend the staff, who were excellent and went out of their way to make us feel welcome. However, the room itself was disappointing—it was dark, uninviting, and had a noticeable smell of mold. While we weren’t expecting luxury, unfortunately, the overall condition of the property did not meet our expectations.