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The Marco Polo

4.0 star property
Suburban Mackay hotel in West Mackay with free parking

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Deluxe Spa Room | Bathroom | Free toiletries, hair dryer, bathrobes, towels
Free self parking

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Laundry
    Laundry
The price is SAR 358
SAR 394 total
includes taxes & fees
1 Oct - 2 Oct

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Exterior
Mackay Resort Motel
Pool
Kids pool
Parking included
Free WiFi
9.0 out of 10, Wonderful, (881)
The price is SAR 348
SAR 383 total
includes taxes & fees
30 Sep - 1 Oct
Mackay Resort Motel

About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪KFC - ‬12 min walk
  • ‪Austral Hotel - ‬2 min drive
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Ichi Maki - ‬3 min drive
  • ‪Shamrock Hotel - ‬11 min walk

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Swimming pool with sun loungers
  • Free self parking
  • An outdoor pool, express check-out, and concierge services
  • Tour/ticket assistance, multilingual staff, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Marco Polo feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and bathrobes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, refrigerators, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Dry cleaning service
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at The Marco Polo?

As of 22 Ram., 2024, prices found for a 1-night stay for 2 adults at The Marco Polo on 1 Shaw., 2024 start from $104.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Check-out is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mi (2 km) of Jubilee Park, Caneland Central, and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 mi (3 km).

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 548 reviews" "
Rating 8 - Good. 174 out of 548 reviews" "
Rating 6 - Okay. 68 out of 548 reviews" "
Rating 4 - Poor. 16 out of 548 reviews" "
Rating 2 - Terrible. 13 out of 548 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicolette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything to do with the hotel. Kids love the pool area. It was quiet and relaxing. Will surely book again on our next trip. Vinaka from the Singh family.
Stayed 1 night in Sep 2024

10/10 Excellent

Luana, Finch Hatton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication with the property and the room was very clean and comfortable...only one gripe...have a shower early as the hot water ran out on us.
Stayed 1 night in Sep 2024

10/10 Excellent

Trevor, Sunnybank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has everything I needed for an overnight stop. Easy Check-in and Check Out with staff friendly. Have stayed previously at the motel on my travels between Brisbane and Townsville. Restaurant wasn’t open during my stay however they offered breakfast options.
Stayed 1 night in Jul 2024

6/10 Okay

Eduardo

Floor dirty
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room with good amenities. The room felt cared for.
Stayed 1 night in Jul 2024

8/10 Good

Sue

Good
Stayed 1 night in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely location, and really clean and cozy rooms. Beautiful spot to stay for the night
Stayed 1 night in Jun 2024

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and friendly staff! :)
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful comfortable room with lovely decor
I absolutely loved this motel. It was very clean, and the room was so welcoming, with the most comfortable king bed I have ever slept in. The decor was cream/beige with 2 modern chairs and a small table for sitting comfortably to watch the TV or read. Bernie the receptionist welcomed me with a beautiful welcoming smile and she was so friendly and helpful. Thank you Bernie we will definitely be staying here next time we are in Mackay
Stayed 1 night in Jun 2024

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Dianne

Stayed 1 night in Jun 2024

10/10 Excellent

Seth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility with parking undercover at the front door.
Stayed 1 night in Jun 2024

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and in good position Staff very friendly
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Veanne

Traveled with partner
We were greeted with a great smile and hospitality by the lady in reception on arrival. She made our stay easier after a long drive all day to get to the hotel. Would definitely recommend this accommodation. Room was neat, clean and bed comfy.
Stayed 1 night in May 2024

10/10 Excellent

Andree

Liked: Amenities
Very modern and clean inside
Stayed 1 night in May 2024

10/10 Excellent

Manatu jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and polite Loved the service when arriving and during the stay Close to everything we needed and places to go One issue was just our fan was not working in room 8 but other than that it was a 4.5 star rated stay for us thank you very much Reception ladies hope to see yous again when we come back to stay again
Stayed 6 nights in May 2024

10/10 Excellent

Judith Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms very well maintained,
Stayed 13 nights in Apr 2024

10/10 Excellent

Monique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great surprise - the room was super nice and the bed was absolutely incredible! Warm greeting and great parking for our truck - super impressed
Stayed 1 night in Apr 2024

10/10 Excellent

Brady

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marco Polo looked newly renovated. It was the nicest hotel compared to the six that we stayed at previously.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Was well priced for a night on a driving holiday.
Stayed 1 night in Apr 2024

10/10 Excellent

H

Stayed 1 night in Apr 2024

10/10 Excellent

Jacob

Stayed 3 nights in Apr 2024

8/10 Good

Catherine, Townsville

Stayed 1 night in Apr 2024